Cisco Cisco IPCC Web Option Nota De Lançamento
Enterprise ICM Dedicated Forest/Domain Model
Figure 2
Enterprise ICM Dedicated Forest/Domain Model-Contact Center Site
W
ebs
erver LA
N
CUS
I
P
CC
S
ite
#1A
gent
LA
N Net
w
ork
xx
x.
xxx.
xx
x.x
xx
M
a
s
k
x
xx.
xxx
.x
xx.
xxx
C
U
S
I
P
C
C
S
ite
#1 I
C
M
D
a
ta
LA
N
N
e
tw
ork
172.31.
4.
32 Mask
255.255.
255.224
ICM VISIBLE WAN
To CC Sides A + B
To CC Sides A + B
and AW
Call Manager Cluster1
CM A = Publisher
Standalone Server
icmcuscma.cus.icm
172.31.4.37
Call Manager Cluster1
CM B = TFTP Server
w/DHCP Srv
Standalone Server
icmcuscmb.cus.icm
172.31.4.38
Call Manager Cluster1
CM D = Backup CM C
CM D = Backup CM C
Standalone Server
icmcuscmd.cus.icm
172.31.4.40
(CTI Mgr. for JTAPI to
A Side PG's)
(CTI Mgr. for JTAPI to
B Side PG's)
Call Manager Cluster1
CM C = Active Subscriber
250 Agents
Standalone Server
icmcuscmc.cus.icm
172.31.4.39
P
G
C
ross
c
on
ne
c
t
M
a
sk
25
5.
25
5.
255
.0
PG1A
domain: CUS
FQDN: icmcuspg1a.cus.icm
icmcuspg1a 172.31.4.33
(1) CTI Server CG1
(2) Logical PG's:
PG1 - Generic PG
PIM 1 = Call Manager Periph
PIM 2 = IPIVR Periph
PG2 - MR PG 2A
PIM 1 = Blended Agent Periph
PIM 2 = CMB Periph
PIM 3 = CEM Periph
(2) Logical PG's:
PG1 - Generic PG
PIM 1 = Call Manager Periph
PIM 2 = IPIVR Periph
PG2 - MR PG 2A
PIM 1 = Blended Agent Periph
PIM 2 = CMB Periph
PIM 3 = CEM Periph
PG1B
FQDN: icmcuspg1b.cus.icm
domain:CUS
icmcuspg1b 172.31.4.34
icmcuspg1ras1 172.31.4.35
icmcuspg1ras2 172.31.4.36
icmcuspg1ras2 172.31.4.36
(1) CTI Server CG1
(2) Logical PG's:
PG1 - Generic PG
PIM 1 = Call Manager Periph
PIM 2 = IPIVR Periph
PG2 - MR PG 2A
PIM 1 = Blended Agent Periph
PIM 2 = CMB Periph
PIM 3 = CEM Periph
(2) Logical PG's:
PG1 - Generic PG
PIM 1 = Call Manager Periph
PIM 2 = IPIVR Periph
PG2 - MR PG 2A
PIM 1 = Blended Agent Periph
PIM 2 = CMB Periph
PIM 3 = CEM Periph
100.100.100.1
icmcuspg1ap
100.100.100.2
icmcuspg1aph
icmcuspg1aph
100.100.100.3
icmcuspg1bp
100.100.100.4
icmcuspg1bph
icmcuspg1bph
PSTN
Collaboration Server
Standalone Server
icmcusccs1
Untilized DNS Servers and zone
prefix used by other Webservers
prefix used by other Webservers
xx.xx.xx.xx
CRS IP/IVR
Standalone Server
icmcusivr1.cus.icm
172.31.4.41
E-Mail Mgr Server
(Core)
domain: CUS
FQDN: icmcuscem1.cus.icm
172.31.4.43
E-Mail Mgr DB (SQL)
domain: CUS
FQDN: icmcuscemdb1.cus.icm
172.31.4.44
E-Mail Mgr
Agent UI/API/Webview Server
domain: CUS
FQDN: icmcusag1.cus.icm
172.31.4.45
Media Blender
domain: CUS
FQDN: icmcuscmb1.cus.icm
172.31.4.42
Blended Agent Dialer
domain: CUS
FQDN: icmcusba1.cus.icm
172.31.4.46
CTIOS Server
domain: CUS
FQDN: icmcusctios1.cus.icm
172.31.4.47
POP3/SMTP
Standalone Server
xxx.xxx.xxx.xxx
port 25
Collaboration DB (Oracle)
domain: CUS
FQDN: icmcusccsdb1.cus.icm
172.31.4.48
IP Phone
CTI-OS Agent
CTI-OS Agent
IP Phone
Firewall
Firewall
Internet
E-Mail Mgr
Agent UI/API #2
domain: CUS
FQDN: icmcusag2.cus.icm
172.31.4.49
IP Router/Default Gateway
172.31.4.62
Release 6.0(0) Staging on Windows 2000
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