Cisco Cisco Unified Contact Center Enterprise 9.0(1) Nota De Lançamento

3.  Cancel the Welcome to Live Update window. 

4.  Skip Registration and click Finish. Click Yes to reboot. 

5.  Open PCAnyWhere (Skip Registration). 

o 

Double-click the Add a Host icon 

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On the Connections Tab, select TCP/IP. 

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On the Settings tab, check Launch with Windows, Run Minimized, Run as a Service. 

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On the Callers tab, select Active Directory from Authentication Type menu. 

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Under Caller List click on New Item icon. 

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On the Identification tab, select GROUP and from the Domain menu select domain of this machine 
and select the Domain Admins Account. 

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On the Privileges Tab, select Superuser and click OK. 

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Under the Security Options tab, under the Encryption Level, select PCAnywhere from the menu, 
check off “Deny Lower Encryption Level” and click OK. 

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Give the new Host icon the same name as the machine. 

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Double-click this icon to start the host service. 

6.  Access Services in the Control Panel.  In the Startup button, configure the PCAnywhere service to start 

automatically 

On each machine, validate the settings on each network card (TCP/IP Properties), including the DNS 
settings. Referring to the System Diagram, validate that the machine can ping every machine on the visible 
network and, if applicable, that it can ping to all its private connections.  

Validate the Host and PTR records on all DNS Servers to make sure that they contain all required zones 
and records. 

At this time, test remote access through the modem access points. You should be able to access each 
machine by modem, utilizing PCAnywhere and utilizing Telnet. 

Note: ICM servers must be members of the domain before you install  SQL Server.  You should not install 
SQL Server during staging  if you do not have access to the domain controller(s) designated for your ICM 
servers. 

1.  Select STANDARD EDITION to start SQL Server setup program. 

2.  At the first screen select Install SQL 2000 Server Components. 

3.  Select Install Database Server. 

4. Click 

NEXT at Welcome Screen. 

5.  In Computer Name screen, use default Local Computer. 

6.  In Installation Selection screen, choose default “Create a new instance of SQL Server, or install Client 

Tools”. 

7.  Enter name for user and company in User Information screen. 

8.  Agree to License Agreement by clicking Yes. 

9.  In Installation Selection screen, choose default “Create a new instance of SQL Server, or install Client 

Tools”. 

10.  Enter name for user and company in User Information screen. 

11.  Agree to License Agreement by clicking Yes. 

12.  In Installation Definition screen choose default “Server and Client Tools”.