Cisco Cisco Unified Contact Center Enterprise 9.0(1) Nota De Lançamento

o 

ICM Node Charts – entries/values for fields which are blank or different from defaults utilized 
during Setup of ICM Software 

During the System Design phase of an ICM deployment project, the Hardware specifications and 3

rd

 Party 

Software requirements are defined. Cisco’s guide for Hardware and 3

rd

 Party software is the Bill of 

Materials for Contact Center Software Applications contains Cisco’s recommendations for hardware and 
third party software. You can find this guide on 

Perform the following tasks prior to ICM or NAM Staging: 

•  Stage all machines in racks, or on a work surface, with the following: 

o 

RAM installed 

o 

Hard Drives installed 

o 

RAID arrays configured 

o 

Video and Ethernet Cards installed 

o 

All multiple rack mount systems occupying the same rack are attached to keyboard, 
mouse and monitor sharing unit 

o 

All machines are labelled with HOSTNAME per System Diagram. All ethernet 
connections are labelled “visible” or “private” 

o 

There are sufficient power outlets for all machines to be simultaneously connected and 
turned on 

•  Ensure there are at least 2 phone lines for testing of dialup modem access 
•  Ensure all CDs (software), driver software on diskette or CD and Vendor documentation for all 

platforms are in the work area 

•  Ensure all Software License Numbers are available 
•  Ensure the simulated ICM Network is in place and successfully tested 

o 

All LAN Switches are configured for required subnets per ICM System Diagram. 

o 

All IP CallRouters are configured as required 

o 

IP connectivity between all subnets has been successfully tested 

o 

Required ethernet connections are in place between ICM platforms and LAN switches. 

o 

Required Packet prioritisation has been configured on IP CallRouters 

•  Ensure the assigned engineers can follow the Staging Plan, and are available on site for the 

duration of the Staging event 

 

 

Starting with ICM Release 6.0(0), Cisco is adding no new customers to the list of those it currently 
monitors remotely via the Cisco Remote Monitoring Suite (RMS).  

However, the RMS can still be purchased and installed by any customer who wishes to monitor their own 
ICM system deployment. Sections of this document that refer to RMS or "Phone Home" may not apply to 
your deployment if you are not using RMS.