Cisco Cisco Unified Contact Center Enterprise 9.0(1) Nota De Lançamento
Hosted NAM/CICM Model
Apply the hot fixes after the initial load of the software. The hot fix installation process only applies fixes
required for the specific software module (CallRouter, Logger, type of PG, etc.).
required for the specific software module (CallRouter, Logger, type of PG, etc.).
Step 42.
Start Logger and Router Services
The ICM is set up with an empty database. You need to add configuration information to complete the
basic testing components. In order to add configuration data, the Central Controller and Admin
Workstation(s) must be running. The ICM software loads an “ICM Service Control” tool on the desktop
of each server used to control the services loaded on that machine. Start the services in the following
order:
basic testing components. In order to add configuration data, the Central Controller and Admin
Workstation(s) must be running. The ICM software loads an “ICM Service Control” tool on the desktop
of each server used to control the services loaded on that machine. Start the services in the following
order:
• Logger A
• CallRouter A
• CallRouter B
• Logger B
• CallRouter A
• CallRouter B
• Logger B
Each service starts several process windows on the task bar of the local machine, each one an ICM
program associated with the service. As each node starts up, it looks for the other server components and
attempts to register with them. If you completed the ICM setup and network testing successfully, no major
errors should occur.
program associated with the service. As each node starts up, it looks for the other server components and
attempts to register with them. If you completed the ICM setup and network testing successfully, no major
errors should occur.
Verify that the ICM Processes have no errors:
o
CallRouters:
o
Router: UP and synchronized with peer
o
Ccagent: [is in service, but not connected to any peripheral gateways]
o
Rtsvr: [no connectivity to AW at this time]
o
Loggers:
o
Logger: connected to its respective database and synchronized with peer – MDS is in
service
service
o
Replication: [no connectivity to AW HDS at this time]
o
Campaign Manager: [see errors, no Blended Agent Dialer is set up at this time]
Step 43.
Install ICM Software on Admin Workstation
Complete Setup on all “Network” Admin Workstations (see
). The CICM
Instance Distributors are Setup on the NAM Domain AW machines. Thus, setup requests the Administrator
credentials from the CICM domain before completing setup.
credentials from the CICM domain before completing setup.
When setup completes, click Start > Run, enter ICMDBA and click OK. Expand the database to 500MB
and the Log devices to 200MB.
and the Log devices to 200MB.
Cisco provides specific hot fixes to major releases and service packs of the ICM software to address
service-impacting issues. You can download hot fixes from Cisco’s Web site (
service-impacting issues. You can download hot fixes from Cisco’s Web site (
)
and apply them after the initial load of the software. The hot fix installation process only applies fixes
required for the specific software modules (CallRouter, Logger, type of PG, etc.).
required for the specific software modules (CallRouter, Logger, type of PG, etc.).
Step 44.
Expand AW Database
1. Click
Start > Run, enter ICMDBA and click OK.
2. Expand Tree under the AW Hostname.
3. Highlight
<cus_awdb>.
4. Select Expand from the Database menu.
5. Highlight C Drive.
6. Expand Data to 500MB. Click OK.
Release 6.0(0) Staging on Windows 2000
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