Cisco Cisco Unified Contact Center Enterprise 9.0(1) Nota De Lançamento

  Pgagent: in service and active to one side of central controller 
  [peripheral] PIMs: disabled on node form – PIM windows do not exist 

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MR PG 

  Mdsproc: in service 
  Pgagent: in service and active to one side of central controller 
  [peripheral] PIMs: enabled in setup – Blended Agent PIM is now ACTIVE – E-

Mail Manager and Media Blender PIM’s are still cycling. 

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CTI Server: 

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Cg[#]ctisvr: active with configured port number 

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CTIOS Server: 

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Ctios Server: active with configured port number – driver online 

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Ctidriver: active 

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Blended Agent Dialer: 

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Blended Agent Dialer: EMT connection established and configured. 

Install E-Mail Manager Core Server 

1.  Run setup from Cisco E-Mail Manager Install Media 

2.  For the Welcome and click Next. 

3.  Select the Component Screen. Select CEM. 

4.  Accept the defaults on all file location screens. 

5.  For the Information screen click Next and the install of 3

rd

 Party Component(s) now completes. 

6.  For the Information Dialog Box, the installer now calls the CEM Services Installer. Click OK. 

7.  On the Welcome screen, click Next. 

8.  Accept the defaults on the file location. 

9.  Select a Program Folder, accept the defaults and click Next. 

10.  On the Ready to Copy files screen, click Next. 

11.  Files now copy. 

12.  On the Information Dialog Box, the setup launches the Configuration Utility. Click OK. 

13.  Create a New Instance Dialog Box. Refer to the ICM System Design document, Connection Parameters 

Section, Application Instance Table to enter the following: 

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E-Mail Manager Instance Name 

14.  Enter the Login Name “root” (see the Cisco E-Mail Manager Installation and Configuration Guide for 

more information). 

15.  Enter the Password “pass” (see the Cisco E-Mail Manager Installation and Configuration Guide for 

more information). 

16. Click Yes for the Dialog Box asking to install the license file. 

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Go to the URL printed on the front of the CMB Install Media. 

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Enter the Product Code from the CD and an e-mail address and you are e-mailed a FlexLM 
License File. 

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Copy the License File to a floppy disk. 

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Insert the floppy disk into the E-Mail Manager Server. 

17.  In the Locate and Select CEM License File Dialog Box, navigate to the A drive. 

18.  Highlight the License File and click on Load License File. 

19.  For the Configuration Utility, see the Cisco E-Mail Manager Installation and Configuration Guide  

20.  On the General Tab, accept the defaults. 

21.  On the Primary database Tab: