Cisco Cisco E-Mail Manager Unity Integration Option Referências técnicas
2-98
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Galaxy_Overflow Table
Related tables:
Peripheral (via PeripheralID)
Service (via SkillTargetID)
Galaxy_Overflow Table
Central database only.
This table applies to Rockwell Galaxy ACDs only. Each row provides information about calls
overflowed from a gate on the Galaxy ACD.
overflowed from a gate on the Galaxy ACD.
Handled60
Number of handled calls were wait time was
greater than or equal to 50 seconds, but less
than 60 seconds.
greater than or equal to 50 seconds, but less
than 60 seconds.
smallint
NOT NULL
Handled90
Number of handled calls were wait time was
greater than or equal to 60 seconds, but less
than 90 seconds.
greater than or equal to 60 seconds, but less
than 90 seconds.
smallint
NOT NULL
Handled120
Number of handled calls were wait time was
greater than or equal to 90 seconds, but less
than 120 seconds.
greater than or equal to 90 seconds, but less
than 120 seconds.
smallint
NOT NULL
Handled180
Number of handled calls were wait time was
greater than or equal to 120 seconds, but less
than 180 seconds.
greater than or equal to 120 seconds, but less
than 180 seconds.
smallint
NOT NULL
HandledOver180
Number of handled calls were wait time was
greater than or equal to 180 seconds.
greater than or equal to 180 seconds.
smallint
NOT NULL
LongestDelay
Maximum number of seconds that any call
waited before being either answered or
abandoned.
waited before being either answered or
abandoned.
smallint
NOT NULL
MaximumDelayQueueLength
Maximum number of calls in any agent’s
queue.
queue.
smallint
NOT NULL
RecoveryKey
A value used internally by the ICM software
to track virtual time.
to track virtual time.
float
AK1, NOT
NULL
NULL
Table 2-80 Galaxy_Gate_Delayed_Call Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option
Table 2-81 Galaxy_Overflow Table
Field Name
Description
Data Type
Keys and Null
Option
Option
DateTime
The Central Controller date and time at the beginning of
the reporting interval.
the reporting interval.
datetime
PK, NOT NULL
PeripheralID
The ICM software identifier for the ACD.
smallint
PK, FK, NOT
NULL
NULL
GateID
The Galaxy identifier for the gate.
smallint
PK, NOT NULL