Cisco Cisco IP Contact Center Release 4.6.2 Referências técnicas

10  =  Call Held
11  =  Call Retrieved
12  =  Call Transferred
13  =  Call Conferenced
14  =  Unknown

int

NULL

ReasonCode

Code received from the peripheral indicating the 
reason for the agent’s last state change.

int

NULL

Extension

Extension the agent is currently working on.

varchar(32)

NULL

DateTimeLastStateChange

Date and time of the agent’s last state change.

datetime

NULL

DateTimeLogin

Date and time the agent logged on.

datetime

NULL

RequestedSupervisorAssist

Indicates whether the agent has requested 
supervisor assistance:

1 = Yes, the agent requested assistance.
0 = No, the agent did not request assistance.

int

NULL

Destination

Destination type of outbound call the agent is 
currently working on:

0 = None
1 = ACD
2 = Direct

int

NULL

Direction

Direction of call agent is currently working on:

NULL = None
1 = In
2 =Out
3 = Other

int

NULL

OnHold

Indicates whether the call is currently on hold: 

1 = Yes, the call is on hold.
0 = No, the call is not on hold.

int

NULL

NetworkTargetID

The device target the agent is logged on to. This 
applies for enterprise agents only.

int

FK, NULL

Agent Status

Reserved for future use.

int

NULL

CustomerPhoneNumber

The phone number of the caller with whom the 
agent is speaking.

varchar(20)

NULL

CustomerAccountNumber

The account number of the caller with whom the 
agent is speaking.

varchar(32)

NULL

CampaignID

The campaign ID for the campaign associated with 
this call.

int

NULL

QueryRuleID

The query rule belonging to the campaign identified 
by the CampaignID.

int

NULL