Cisco Cisco IP Contact Center Release 4.6.1 Referências técnicas

Peripheral (via PeripheralID)

Dialer_Real_Time (via DialerID)

Dialer_Half_Hour (via DialerID)

Dialer_Port_Map (via DialerID)

Dialer_Port_Real_Time (via DialerID)

DialToneDetectEnabled

Valid options are:

Y = Attempt dial tone detection before calling a contact. 
(This will ensure that the ACD has allocated a resource to 
allow access to the outside world.)
N = Do not attempt dial tone detection before calling a 
contact.

char(1)

NOT NULL

HangupTime

The number of seconds to wait after hanging-up a port on 
a dialer card before attempting to use the port again. (This 
option is designed to give the telephone system enough 
time to sense a hang-up and release the line.)

int

NOT NULL

PrefixDigits

Dial a prefix string before the regular phone number. (This 
would be used, for example, to dial a '9' to reach an 
external line.)

varchar(32)

NULL

LocalAreaCode

The local area code for this dialer. (This value is compared 
to numbers being dialed to determine whether '1' and the 
area code should be prefixed to the dialed number.)

varchar(32)

NOT NULL

TenDigitDialEnabled

Valid options are:

Y = Aways dial the area code instead of stripping it out for 
local numbers. 
N = Strip out the area code for local numbers.

char

NOT NULL

PeripheralID

The peripheral ID for the ACD.

smallint

FK, NOT NULL

Description

Additional information about the dialer, such as its 
location.

varchar(255)

NULL

ChangeStamp

Incremented when the record is changed in the central 
database. 

int

NOT NULL