Cisco Cisco IP Contact Center Release 4.6.1 Referências técnicas
3-13
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 3 Field Values
The CallDisposition field indicates the final disposition of the call.
Table 3-18 Termination_Call_Detail.PeripheralCallType Values
Value
Meaning
1
ACD in
2
Pre-Route ACD in
3
Pre-Route ACD Direct Agent
4
Transfer In
5
Overflow In
6
Other In
7
Auto Out
8
Agent Out
9
Out
10
Agent Inside
11
Offered
12
Consult
13
Consult Offered
14
Consult Conference
15
Conference
16
Unmonitored
17
Preview
18
Reserve
19
Supervisor Assist
20
Emergency Call
21
Supervisor Monitor
22
Supervisor Whisper
23
Supervisor Barge In
24
Supervisor Intercept
25
Route by ICM
26
Route by Application Instance
Table 3-19 Termination_Call_Detail.CallDisposition Values
Value
Meaning
Description
1
Abandoned in
Network
Network
The call was abandoned or dropped before being terminated at a
target device (e.g., ACD, IVR, agent desktop, etc.).
target device (e.g., ACD, IVR, agent desktop, etc.).
2
Abandoned in Local
Queue
Queue
The call was abandoned in the ACD queue while queued to an ACD
answering resource (e.g., skill group, voice port, trunk, etc.)
answering resource (e.g., skill group, voice port, trunk, etc.)