Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
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Cisco ICM Software Database Schema Handbook
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Chapter 2 Table Details
Media_Routing_Domain Table
Media_Routing_Domain Table
Describes a single implementation of a media class. For example, a media class such as Cisco
single-session chat might have one or more Media Routing Domains (MRDs) defined. These MRDs
would all be of the same media class. However, they might be on different servers or handle slightly
different types of requests (for example, English single-session chat and Spanish single-session chat).
single-session chat might have one or more Media Routing Domains (MRDs) defined. These MRDs
would all be of the same media class. However, they might be on different servers or handle slightly
different types of requests (for example, English single-session chat and Spanish single-session chat).
Table 2-106 Media_Routing_Domain Table
Field Name
Description
Data Type
Keys and Null
Option
Option
MRDomainID
Unique identifier for this media routing domain. Initially,
the MRDomainID is set to 1.
the MRDomainID is set to 1.
int
PK, NOT NULL
MediaClassID
Identifies the type of media class. Initially, this ID is set
to 4, which is the Cisco Voice media class:
to 4, which is the Cisco Voice media class:
1 = Cisco_Single_Session_Chat
2 = Cisco_Multi_Session_Chat
3 = Cisco_Blended_Collaboration
4 = Cisco_Voice
5 = Cisco_Email
2 = Cisco_Multi_Session_Chat
3 = Cisco_Blended_Collaboration
4 = Cisco_Voice
5 = Cisco_Email
int
FK, NOT NULL
EnterpiseName
A unique name for this media class. Initially, the
EnterpriseName is set to Cisco_Voice.
EnterpriseName is set to Cisco_Voice.
varchar(32)
AK, NOTNULL
Description
Additional information about this media routing domain. varchar(255)
NULL
Interruptible
Specifies whether or not a task can be interrupted by
another task:
another task:
Y = Task can be interrupted.
N = Task cannot be interrupted.
N = Task cannot be interrupted.
char(1)
NOT NULL
TaskLife
The connection timeout value in seconds. The default
value is 300 seconds.
value is 300 seconds.
int
NULL
TaskStartTimeout
The timeout value for waiting for a task to start.
int
NULL
ServiceLevelThreshold
The default value of the ServiceLevelThreshold field for
services associated with this MRD.
services associated with this MRD.
smallint
NOT NULL
ServiceLevelType
The default value for the ServiceLevelType field for each
service associated with this MRD. This indicates how the
ICM software calculates the service level.
service associated with this MRD. This indicates how the
ICM software calculates the service level.
smallint
NOT NULL
MaxTaskDuration
The number of seconds the ICM Open Peripheral
Controller (OPC) allows a task to continue. If OPC does
not receive and End Task message for a task in the MRD
within this time period, it will automatically end the task.
Default is NULL.
Controller (OPC) allows a task to continue. If OPC does
not receive and End Task message for a task in the MRD
within this time period, it will automatically end the task.
Default is NULL.
int
NULL
MaxCallInQueue
The maximum number of calls allowed to be in queue for
the selected MRDomainID. Default is NULL.
the selected MRDomainID. Default is NULL.
int
NULL
MaxCallsInQueuePerCall
Type
Type
The maximum number of calls allowed to be in queue for
a call type of the selected MRDomainID. Default is
NULL.
a call type of the selected MRDomainID. Default is
NULL.
int
NULL