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Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas

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3-12
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 3      Field Values
If the peripheral is not an Aspect ACD, the type must be 4 (calculated by the peripheral).
Schedule_Report_Input Fields
The TargetType field uses the same values as the Script_Cross_Reference.TargetType field as shown in 
.
Service_Real_Time Fields
The ServiceModeIndicator field indicates the current mode of the service.
This field may also be used to encode overflow information for a Galaxy ACD.
Skill_Target Fields
The values for the SkillTargetType field is a subset of the values for Script_Cross_Reference.TargetType 
listed in 
Termination_Call_Detail Fields
The PeripheralCallType field indicates the type of the call as reported by the peripheral.
3
Aspect Service Level 3.
4
Service Level as Calculated by Call Center.
Table 3-16 Service.PeripheralServiceLevelType Values
Value
Meaning
Table 3-17 Service_Real_Time.ServiceModeIndicator Values
Value
Meaning
1
Day  Service
2
Night Service
3
Closed with Answer
4
Closed with No Answer
5
Transition
6
Open
13
Pilot Status Other