Cisco Cisco Email Security Appliance C170 Referências técnicas

S U P P O R T R E Q U E S T

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Description

Send a message to IronPort Customer Care. This command requires that the appliance is able 
to send mail to the Internet. A trouble ticket is automatically created, or you can associate the 
support request with an existing trouble ticket.

Usage

Commit: This command does not require a ‘commit’.

Cluster Management: This command is restricted to machine mode. It is further restricted to 
the login host (i.e., the specific machine you are logged onto). This command requires access 
to the local file system.

Batch Command: This command does not support a batch format.

Example

The following example shows a support request that is not related to an existing support 
ticket.

Code Example 3-53 supportrequest

mail3.example.com> supportrequest

Do you want to send the support request to 

supportrequest@ironport.com? [Y]> y

Do you want to send the support request to additional recipient(s)? 

[N]> y

Please enter the email address(es) to which you want to send the 

support request.  Include anyone in your organization that should be

included on future correspondence for this issue.  Separate multiple 

addresses with commas.

[]> administrator@example.com, postmaster@example.com

Is this support request associated with an existing support ticket? 

[N]> n

Please enter some comments describing your issue, providing as much 

detail as possible to aid in diagnosing any issues:

[]> Having DNS resolution issues with some domains

For future correspondence on this issue, please enter your email 

address:

[]> mail3@example.com