Samsung 320 W 2.1Ch Soundbar H550 Manual Do Utilizador
23
ENG
●
TROUBLESHOOTING
Before requesting service, please review the following.
Symptom
Check
Remedy
The unit will not turn on.
• Is the power cord plugged into
the outlet?
• Connect the power plug to the
outlet.
A function does not work when the
button is pressed.
button is pressed.
• Is there static electricity in the
air?
• Disconnect the power plug and
connect it again.
Sound is not produced.
• Is the unit properly connected
to your TV?
• Is the Mute function on?
• Is the volume set to minimum?
• Is the volume set to minimum?
• Connect it correctly.
• Press the Mute button to
• Press the Mute button to
cancel the Mute function.
• Adjust the volume.
The Picture does not appear on a TV
when a function is selected.
when a function is selected.
• Is the TV connected properly?
• Connect it correctly.
The remote control does not work.
• Are the batteries drained?
• Is the distance between remote
• Is the distance between remote
control and main unit too far?
• Replace with new batteries.
• Move closer to the unit.
• Move closer to the unit.
The sound from the left/right
channels are reversed.
channels are reversed.
• Are the left/right audio output
cables from the TV connected
properly?
properly?
• Check the left/right channel and
connect it/them correctly.
The SoundConnect (TV pairing)
failed.
failed.
• Does your TV support
SoundConnect?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
• Reset the TV MODE and
connect again.
• SoundConnect is supported by
some Samsung TVs released
from 2012 on. Check your TV
to see if it supports
SoundConnect.
from 2012 on. Check your TV
to see if it supports
SoundConnect.
• Update your TV with the latest
firmware.
• Contact the Samsung call
center.
• Press the button for 5
seconds to reset the product.
troubleshooting
HW-H550_H551-ZC-ENG-IB_20140506.indd 23
2014/10/23 8:21:30