Samsung MZ-7PC064D Manual Do Utilizador

Samsung Solid State Drive 

12

D. Return  

Procedure and 

Guidelines

SAMSUNG will not provide any warranty coverage unless claims are made in 

compliance with the proper return procedure. For more information regarding 

warranty service and customer support, You may contact an authorized 

SAMSUNG service center or refer to www.samsung.com/SSD. For more 

information regarding the location of authorized SAMSUNG service centers as 

well as access to the SAMSUNG automated customer service directory, You may 

call +1-800-SAMSUNG. Callers outside the United States can reach this service 

by dialing each region's authorized SAMSUNG service centers. If determined 

necessary, You will be asked to provide Your name, address, phone number, 

email and the Product serial number. You will then be issued a Return Material 

Authorization ("RMA") number that must be included when returning the 

Product to SAMSUNG.
Products returned to SAMSUNG must be properly packaged in either its original 

packaging or packaging that provides protection equivalent to the original 

packaging and then sent to the address provided when receiving Your RMA 

Number. An unauthorized return, i.e. one for which an RMA number has not 

been issued or improperly packaged, will be returned to You at Your expense. 

Customer is responsible for the shipping charges to the service center and 

SAMSUNG will cover the shipping cost when sending a replacement Product to 

the customer if replacement is deemed to be necessary by SAMSUNG.
You are advised to ship any Products to SAMSUNG with the benefit of tracking 

information, as SAMSUNG is not responsible for any damage or loss to the 

Product while in transit. SAMSUNG also recommends that all data on the 

Product should be backed up before being sent to SAMSUNG. In the case 

of replacements, ownership of the original Product will be transferred to 

SAMSUNG and SAMSUNG will not return original Product to You. Data recovery 

is not covered under this warranty and is not part of the repair or replacement 

process. SAMSUNG is not liable for any data loss or corruption in any cases.
You hereby acknowledge and agree that each region may have regional 

specific warranty implications that may change the terms and conditions of this 

Agreement in its specific application to You.

 

y

For detailed information, please contact to SAMSUNG or an authorized 

SAMSUNG service center.

U.S.A 

(New Jersey)

TTS

Email: support@totalts.com
Phone: +1-201-935-0670~1

End user 

support only