Cisco Systems 30 vip Manual Do Utilizador

 

Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1) 

 

© 2000 Cisco Systems, Inc.    

 

                         1 

Purpose ............................................................................................................................................ 4 
Version ............................................................................................................................................ 4 
Topology ......................................................................................................................................... 4 

Documentation Checklist ............................................................................................................ 5 

Glossary of Terms ........................................................................................................................... 6 
Tools and Utilities to Monitor and Troubleshoot Cisco CallManager.......................................... 10 

Cisco CallManager Administration Details .............................................................................. 10 
Microsoft Performance.............................................................................................................. 11 

Opening Microsoft Performance ........................................................................................... 11 
Customizing Performance ..................................................................................................... 11 

Microsoft Event Viewer ............................................................................................................ 12 

Opening Event Viewer .......................................................................................................... 12 
Detailed Information about Events ....................................................................................... 13 

SDI Trace .................................................................................................................................. 13 

SDI Trace Output .................................................................................................................. 13 
Configuring Traces................................................................................................................ 14 

SDL Trace ................................................................................................................................. 15 

Enabling SDL Trace.............................................................................................................. 15 
Disk Space Warning.............................................................................................................. 17 

Sniffer Trace.............................................................................................................................. 18 

Sniffer Trace Applications .................................................................................................... 18 

Call Detail Records (CDR) and Call Management Records (CMR) ........................................ 18 

Enabling or Disabling CDRs................................................................................................. 19 
CDRs ..................................................................................................................................... 20 
Diagnostic CDRs (Also Known As CMRs).......................................................................... 20 

Problem Categories ....................................................................................................................... 21 

Voice Quality ............................................................................................................................ 21 

Lost or Distorted Audio......................................................................................................... 21 
i Button Help ......................................................................................................................... 24 
Crackling ............................................................................................................................... 25 
Check Your Loads................................................................................................................. 25 
Echo....................................................................................................................................... 25 

Check Your Loads............................................................................................................. 26 

One-Way Audio or No Audio ............................................................................................... 26 
MTP and One-Way Audio .................................................................................................... 27 

Phone Resets ............................................................................................................................. 27 
Dropped Calls............................................................................................................................ 28 

Check Your Loads................................................................................................................. 31 

Cisco CallManager Feature Issues ............................................................................................ 31 

Codec/Regions: Codec Mismatch ......................................................................................... 31 
Locations ............................................................................................................................... 32