Panasonic DPMB311EU Guia De Utilização
Problem
Cause & Solution
The other party complains
that they cannot send a
document.
that they cannot send a
document.
R The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 30) or remove the jammed
paper (page 122).
paper (page 122).
R If the PC fax setting (feature #442 on page 78) is set to “ALWAYS”, check
the connection between the computer and the unit.
R If the fax preview mode (feature #448 on page 64) is set to “ON”, use the
web browser on the computer connected via the LAN to view, print or save
the documents, and then erase unnecessary documents (page 64).
the documents, and then erase unnecessary documents (page 64).
R The unit is not in FAX ONLY mode. Press MvN repeatedly to turn ON the
MvN light.
I cannot select the desired
receiving mode.
receiving mode.
R If you want to set FAX ONLY mode:
– press MvN repeatedly to turn ON the MvN light.
R If you want to set TEL mode or TEL/FAX mode:
– select the desired mode using feature #404 (page 75), and press
MvN repeatedly to turn OFF the MvN light.
When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
beforehand.
R Press MGNMBNM9N firmly.
R You may have changed the remote fax activation code from MGNMBNM9N
R You may have changed the remote fax activation code from MGNMBNM9N
(default setting). Verify the remote fax activation code (feature #434 on
page 77).
page 77).
I cannot hear a dial tone.
R The telephone line cord is connected to the [EXT] socket on the unit.
Connect to the [LINE] socket (page 20).
R If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall socket directly. If the unit operates properly,
check the splitter/coupler.
check the splitter/coupler.
R Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
R The power cord or telephone line cord is not connected. Check the
R If you connected the unit through a computer modem, connect the unit
directly to a telephone line socket.
I cannot make calls.
R The dialling mode setting may be wrong. Change the setting (feature #120
The unit does not ring.
The other party complains
they only hear a fax tone and
cannot talk.
they only hear a fax tone and
cannot talk.
used for faxes.
R Change the receiving mode to TEL mode (page 60) or TEL/FAX mode
The MTN or MVN button does
not function properly.
not function properly.
R If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
redialled.
I cannot receive a fax
document on the computer.
document on the computer.
R Make sure the following features are set beforehand.
– PC fax reception (feature #442 on page 78)
– Computer setting for the PC fax reception (feature #443 on page 63)
– Computer setting for the PC fax reception (feature #443 on page 63)
I cannot display a received fax
document on the web
browser.
document on the web
browser.
R Make sure the following features are set beforehand.
– Web fax preview mode (feature #448 on page 64)
– Web fax preview access code (feature #450 on page 79)
– Web fax preview access code (feature #450 on page 79)
R You cannot display a received fax document on the web browser during
printing, copying or scanning. Try again after printing, copying or scanning.
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12. Help