Panasonic S-ICX Manual

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Section 521
Built-In ACD Supervisor Guide
S-ICX-10-521 (ACD 3.0)
S-ICX (International) issued February 2000
45
3.  The following screen appears. Press the soft key 2 or 7 to select 
[DAILY].
4.  From the following screen, press the soft key 123 or 67, 8 to 
select [THIS WEEK], [LAST WEEK], [ALL].
When [THIS WEEK] is selected, data is output from Monday of 
this week.
When [LAST WEEK] is selected, data is output from Monday to 
Sunday of last week.
When [ALL] is selected, all data from Monday of last week will 
be output.
5.  Once the input data is validated, the data output starts. The 
following screen appears while the output is in progress. To abort 
output, see the section [MIS data output abort] section, [Other 
Features].
M. Weekly tabulation of work unit count
Steps 1 to 2 are the same as those for item M.
3.  The following screen appears. Press the soft key 3 or 8 to select 
[WEEKLY].
4.  Once the input data is validated, the data output starts. The 
following screen appears while the output is in progress. To abort 
output, see the section [MIS data output abort] of [Other 
Features].
WORK UNIT COUNT
AGENT GROUP 1
DAILY
WEEKLY
MIS REPORT MENU
WORK UNIT COUNT
AGENT GROUP 1
THIS WEEK
LAST WEEK
ALL
MIS REPORT MENU
MIS OUTPUT !
AGENT GROUP 1
WORK UNIT COUNT
DAILY REPORT
ALL
MIS REPORT MENU
WORK UNIT COUNT
AGENT GROUP 1
DAILY
WEEKLY
MIS REPORT MENU
MIS OUTPUT !
AGENT GROUP 1
WORK UNIT COUNT
WEEKLY REPORT
MIS REPORT MENU