Panasonic ICX Manual
ICX-4.5-200
ICX (International) issued June 2000
39
Section 200 - General Description
Chapter 3 - System Features
CALLER ID (CID)
Description:
Caller Identification (CID) is an optional service offered by your local telephone company which
adds the following functions to a display phone:
adds the following functions to a display phone:
❑ LCD indication of caller information. Users can see calling number information displayed
while an incoming call rings at their extension.
If the user receives another call during a
conversation, caller ID information is presented on the second line of the display.
This
includes ISDN digital messaging through the D-channel.
❑ Log of caller information. The Call Log keeps a record of the last 10 CID calls received at
an individual phone, and allows the user to view the Log and select from it to place a call.
Up to 20 phones per cabinet can have the Call Log feature.
Up to 20 phones per cabinet can have the Call Log feature.
❑ SMDR recording. CID information can be sent to the RS232C serial port so that it can be
printed to a serial printer or call accounting system.
❑ CID notice to CTI. CID information sent by the CO can be output to TAPI and other CTI
devices.
Benefits:
•
Allows users to handle calls more efficiently by knowing who is calling before they
answer.
•
Enables users to return calls that ring unanswered at their phones.
CLASS OF SERVICE (COS) RESTRICTION
Description:
Specific feature restrictions can be placed on extensions or on trunks. There are up to 16
definable classes of service for extensions, and 16 more for trunks. If no COS is assigned, all
features are allowed.
definable classes of service for extensions, and 16 more for trunks. If no COS is assigned, all
features are allowed.
Benefits:
•
Allows users to have telephones more customized to their needs.
Applications:
•
Users with Single Line Telephones (SLTs) or those who need to limit access to
various features on selected telephones
COMPUTER TELEPHONY INTEGRATION (CTI)
Description:
For desktop computer-driven applications on a station-to-station basis, the Panasonic ICX offers
powerful computer/phone integrations for the Attendant position (via our PC Attendant
Console) as well as end-user phones (via our PC Phone). For more information about these CTI
applications, see Chapter 5 - Special Applications in this document.
powerful computer/phone integrations for the Attendant position (via our PC Attendant
Console) as well as end-user phones (via our PC Phone). For more information about these CTI
applications, see Chapter 5 - Special Applications in this document.
Benefits:
•
Enables customers to operate more efficiently by taking advantage of the latest
telephone and computer convergence. These industries are coming together to offer
a more intelligent and streamlined way to do business.
a more intelligent and streamlined way to do business.
Applications:
•
Control and pull up information on your “on-screen” phone based on caller
information