Kepware KWM-ATDRT0-ATT Maintenance Agreement Guia De Especificação
Datasheet
Page 2 of 2 | Support & Maintenance Program
Technical Support can provide assistance with
installation, migration, configuration, upgrades,
license management, troubleshooting, and more.
installation, migration, configuration, upgrades,
license management, troubleshooting, and more.
Access to Kepware Technical Support ensures
that your software will be supported by the
professionals closest to its development. Your
issues will be handled thoroughly, efficiently, and
with the necessary urgency for maintaining your
business-critical operations.
that your software will be supported by the
professionals closest to its development. Your
issues will be handled thoroughly, efficiently, and
with the necessary urgency for maintaining your
business-critical operations.
Technical Support is available by phone, email,
and through the Online Support Center Monday
through Friday from 8:00 AM to 5:00 PM Eastern
Time.
and through the Online Support Center Monday
through Friday from 8:00 AM to 5:00 PM Eastern
Time.
License Recovery Support
Kepware’s Support & Maintenance Program
provides immediate assistance with license
recovery if the machine running Kepware fails or is
irrevocably damaged. Please note that for failures
occurring outside of standard business hours,
you can utilize the emergency license provided
with your original Software Activation ID to avoid
software downtime. For more information on
emergency licenses, refer to
provides immediate assistance with license
recovery if the machine running Kepware fails or is
irrevocably damaged. Please note that for failures
occurring outside of standard business hours,
you can utilize the emergency license provided
with your original Software Activation ID to avoid
software downtime. For more information on
emergency licenses, refer to
Ordering Information
The Support & Maintenance Program is available for
purchase in one-year, two-year, three-year, or five-
year terms. The cost of the program depends on the
value and quantity of Kepware software solutions
purchased.
purchase in one-year, two-year, three-year, or five-
year terms. The cost of the program depends on the
value and quantity of Kepware software solutions
purchased.
For more information or to request a quote, please
contact a Kepware representative or your local
Kepware Partner. View a detailed pricelist at
contact a Kepware representative or your local
Kepware Partner. View a detailed pricelist at
.
Support Reinstatement Policy
When a support agreement or warranty has lapsed
for a period of less than one year, Kepware requires
a new Support & Maintenance Program purchase be
backdated to the day following the end of the expired
contract or warranty. In this instance, Kepware does
not require any other relicensing or reinstatement fees.
for a period of less than one year, Kepware requires
a new Support & Maintenance Program purchase be
backdated to the day following the end of the expired
contract or warranty. In this instance, Kepware does
not require any other relicensing or reinstatement fees.
When a support agreement or warranty has
lapsed for a period of greater than one year,
Kepware requires that the customer pay a support
Reinstatement Fee in order to make that software
eligible for support. With this payment, support
can then be ordered on a go-forward basis. For
administrative ease, Kepware has combined the
Support Reinstatement Fee with one year of
support for a single orderable Product ID and price.
lapsed for a period of greater than one year,
Kepware requires that the customer pay a support
Reinstatement Fee in order to make that software
eligible for support. With this payment, support
can then be ordered on a go-forward basis. For
administrative ease, Kepware has combined the
Support Reinstatement Fee with one year of
support for a single orderable Product ID and price.
Please contact a Kepware representative or your
local Kepware Partner for more information or to
request a quote.
local Kepware Partner for more information or to
request a quote.
Contact Information
•
Technical Support
+1 888-KEPWARE x211
technical.support@kepware.com
•
Support Sales
+1 888-KEPWARE x308
supportsales@kepware.com
•
Training
+1 888-KEPWARE x155
training@kepware.com
© 2016, PTC Inc. (PTC). All rights reserved. Information described herein is
furnished for informational use only, is subject to change without notice,
and should not be taken as a guarantee, commitment, or offer by PTC.
PTC, the PTC logo, and all PTC product names and logos are trademarks or
registered trademarks of PTC and/or its subsidiaries in the United States and
other countries. All other product or company names are property of their
respective owners. The timing of any product release, including any features
or functionality, is subject to change at PTC’s discretion.
furnished for informational use only, is subject to change without notice,
and should not be taken as a guarantee, commitment, or offer by PTC.
PTC, the PTC logo, and all PTC product names and logos are trademarks or
registered trademarks of PTC and/or its subsidiaries in the United States and
other countries. All other product or company names are property of their
respective owners. The timing of any product release, including any features
or functionality, is subject to change at PTC’s discretion.
SPPTM-SS-UN-11-2016