Kepware KWM-YKWDE0-ATT Maintenance Agreement Guia De Especificação
Page 1 of 2 | Support & Maintenance Program
Datasheet
The Support & Maintenance Program includes:
•
Software updates and upgrades
•
Technical support for an unlimited number of
support requests
•
Immediate license recovery in the event of machine
failure or destruction
KEPServerEX Version 4 and earlier are not eligible
for support.
for support.
Software Updates and Upgrades
Ensuring the stability of your software and keeping
it up-to-date enhances business continuity and
operational efficiency.
it up-to-date enhances business continuity and
operational efficiency.
Kepware’s Support & Maintenance Program
provides you access to the latest software
features and functionality, enabling you to avoid
unnecessary support delays and continuously
improve performance.
provides you access to the latest software
features and functionality, enabling you to avoid
unnecessary support delays and continuously
improve performance.
•
Product updates for ongoing desktop and server
operating system releases
•
Defect fixes and performance improvements
•
Enhancements to drivers and advanced plug-ins
•
Model enhancements for device and PLC firmware
updates
•
New drivers and advanced plug-ins added to
bundled suites
•
Updates to OPC client interfaces
•
Maintenance updates to proprietary client interfaces
for HMI, SCADA, MES, and more
Leverage Kepware’s Support & Maintenance
Program to maximize your software’s performance
and simplify the administrative burden around the
planning and costs of software asset management.
Program to maximize your software’s performance
and simplify the administrative burden around the
planning and costs of software asset management.
Technical Support
Kepware’s Support & Maintenance Program
provides you with access to a team of Technical
Support Engineers who have extensive experience
supporting communication and interoperability
solutions for the Automation Industry.
provides you with access to a team of Technical
Support Engineers who have extensive experience
supporting communication and interoperability
solutions for the Automation Industry.
Kepware’s Support & Maintenance Program is a comprehensive service plan developed to enrich and lengthen
the lifetime of your Kepware software applications. It combines software updates and upgrades with expert
Technical Support services to help keep your critical automation projects performing at an optimum level. It
also increases your personal operational efficiency by providing access to Kepware’s industry-leading expertise.
The Support & Maintenance Program is available for all of Kepware’s products and applications, including
KEPServerEX
the lifetime of your Kepware software applications. It combines software updates and upgrades with expert
Technical Support services to help keep your critical automation projects performing at an optimum level. It
also increases your personal operational efficiency by providing access to Kepware’s industry-leading expertise.
The Support & Maintenance Program is available for all of Kepware’s products and applications, including
KEPServerEX
®
, ClientAce
®
, LinkMaster, RedundancyMaster
®
, and all advanced plug-ins and drivers.
Support & Maintenance Program
Support Benefit
Without
Program
With
Program
Technical Support
Technical Support assistance
Technical Support assistance
Remote troubleshooting
Access to Kepware's online support
center, including self-service tools,
guides, My Kepware, and the Kepware
Knowledge Base
Access to Kepware's advanced
Access to Kepware's advanced
Engineering and R&D teams, in
addition to other support experts
Software Updates and Upgrades
Software patches and fixes
Software Updates and Upgrades
Software patches and fixes
Software updates and upgrades
License Administration
Software Activation ID for emergency
Software Activation ID for emergency
license recovery
License transfers
License transfers
License recovery support