Petsafe Smart Feed Manual Do Proprietário

Customer Care Center +1 (800) 732-2677

10

During initial setup the 
feeder will not connect to my 
wireless router. (continued)

•  Make sure the feeder LED is blinking white which shows it is 

functioning and searching for Wi-Fi.

•  Look at your Wi-Fi settings and make sure you are using a 

2.4gHz network.

•  Check if any firewalls are activated on your router to keeping it 

from connecting.

•  Power cycle the feeder by turning off the power switch. Wait 

10 seconds and turn the power switch back on. 

•  If the problem continues after trying what is listed above, reset 

the feeder to factory settings. Please note any settings or meals 
will have to be reprogrammed. To reset the feeder, use a paper 
clip to press and hold the button (you should hear a click) until 
the LED turns off for about 3 seconds then starts blinking again. 
Follow the on screen setup instructions in the app.

•  If you continue to experience issues, please contact our 

Customer Care Center. 

The feeder is not 
automatically reconnecting 
or is not connected to my 
Wi-Fi.

•  If your internet provider has changed, router has changed or 

password has changed, go into the settings screen in the app 
and select Wi-Fi Network. Select Reset WiFi and follow the 
onscreen instructions.

•  Check to make sure the feeder LED is blinking white and 

searching for Wi-Fi.

•  Check your home’s wireless router and internet are working 

properly and your phone or computer is connected. If the 
router or internet is not working, try resetting the router or 
contact your internet provider. 

•  Power cycle the feeder by turning off the power switch. Wait 

10 seconds and turn the power switch back on. 

•  Check for other devices near the feeder that use the internet 

or other wireless signals (such as a microwave). Either move 
the object away from the feeder or move the feeder to a new 
location closer to your home’s wireless router.

•  If the problem continues, reset the feeder to factory 

settings. Please note any settings or meals will have to be 
reprogrammed. To reset the feeder, use a paper clip to press 
and hold the button (you should hear a click) until the LED turns 
off for about 3 seconds then starts blinking again.

•  If you continue to experience issues, please contact our 

Customer Care Center.

The manual feed button is 
not working

•  Check if the Child Lock is turned on in the app.

The lid or hopper is not 
fitting properly.

•  Check the conveyor is installed inside the feeder base correctly 

and the conveyor latch is locked in place.

The feeder is not dispensing 
the programmed meal 
amount or any food at all.

•  Make sure hopper is filled with food.
•  Make sure the schedule is turned on in the app.
•  Check for any errors by checking if the LED light is red or for 

any error messages on the activity screen in the app.

•  Ensure you are only using dry or semi-moist food.
•  Make sure the conveyor agitator is positioned inside the food 

hopper opening (see “Reassemble the Feeder” on page 8 for 
detailed instructions).