Shenzhen KTC Technology Co. Ltd. 00003 Manual Do Utilizador
44
Troubleshooting
Your device can't be turned on.
The battery power is used up. Please fully charge your
device.
Your device cannot access the Internet via Wi-Fi.
1. Check whether your device can receive any Wi-Fi
signal.
2. Check whether the wireless router supports DHCP. If
not, please configure a static IP address.
3. Check whether the wireless router has been
connected to the Internet.
Your device responds to operations slowly.
1. Check whether too many applications are running in
the background.
2. Check whether any incompatible-version application
has been installed.
3. Use the antivirus software to scan and kill the
malicious programs (if any).
Your device gets warm in use.
It is normal that your device get warm in a long-time
use or in charging.
Your device crashes and its keys do not work.
Long press the power button for 6 seconds, and the
power-off dialog box will display on the screen, then tap
the OK option in the box to auto power-off the system.
After that restart your device. If this fails, insert a slim
needle to the reset button hole to realize the forced
shutdown.
the OK option in the box to auto power-off the system.
After that restart your device. If this fails, insert a slim
needle to the reset button hole to realize the forced
shutdown.
The total memory is smaller than the actual
memory.
800P11B (
MTK8377
)