Netgear 06100042 Manual Do Utilizador

TM

6-6

Troubleshooting

Inform your ISP that you have bought a new network device, and ask them to use the router’s 
MAC address.

OR

Configure your router to spoof your computer’s MAC address. This can be done in the Basic 
Settings menu. Refer to ADSL Modem Wireless Router Setup Manual.

The PPPoA or PPPoA connection can be debugged as follows:

1. Access the Main Menu of the router at http://192.168.0.1.

2. Under the Maintenance heading, select the Router Status link.

3. Click the Connection Status button.

4. If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working.

5. If any of the steps indicates “Failed”, you can attempt to reconnect by clicking “Connect”. The 

wireless modem router will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you may be using an incorrect Service Name, User 
Name or Password. There also may be a provisioning problem with your ISP.

If your wireless modem router can obtain an IP address but your computer is unable to load any 
Web pages from the Internet:

•

Your computer may not recognize any DNS server addresses. 

A DNS server is a host on the Internet that translates Internet names (such as www addresses) 
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS 
servers for your use. If you entered a DNS address during the wireless modem router’s 
configuration, reboot your computer and verify the DNS address as described in 

. Alternatively, you can configure your 

computer manually with DNS addresses, as explained in your operating system 
documentation.

Note: Unless you connect manually, the wireless modem router will not authenticate 

using PPPoE or PPPoA until data is transmitted to the network.