SecuGen Corporation 5386X Manual Do Utilizador

SecuGen® Hardware Installation Guide

USB Port Devices

For problems or questions, send email to techsupport@secugen.com.

DC1-0011A Rev F

For Best Results when Reading a Fingerprint:

1. When using your SecuGen fingerprint device, place the flat part of

your finger (NOT the very tip) so that it covers the sensor window

almost completely.

2. Don’t use too much pressure. You only need to apply as much

pressure as you would need to hold a piece of paper between your

thumb and forefinger.

Troubleshooting Tips

Device initialized, but fingerprints aren’t captured.

SecuGen® USB devices cannot operate at the same time as high speed

USB devices like cameras or some audio devices. Such devices must be

turned off before fingerprints can be captured due to the USB

bandwidth limitation.

Device won’t power on.

Make sure the SecuGen device is plugged into either the USB port on

the host computer or a self-powered hub. The SecuGen Mouse,

OptiMouse, and Keyboard have slightly higher power requirements than

the SecuGen Hamster, and require a dedicated USB port to operate.

For example, the SecuGen OptiMouse will not operate when plugged

into a USB port on a multiple port keyboard. This is because power

cannot be shared between the two devices. Instead, plug the SecuGen

OptiMouse into the host computer’s USB port.

I’ve lost my driver CD.

You may obtain the most recently updated drivers from SecuGen by

downloading the Easy Installation program from the SecuGen website

at www.secugen.com/download. See instructions on the left.

Connecting your SecuGen® USB Fingerprint Device

Step 1

Connect the USB cable to the USB port on the host computer.

Step 2

The New Hardware Wizard will appear when the device is

connected. This will search for all necessary drivers on your biometric
software application CD or Device Driver CD. Click Next.

Step 3

Choose option, “Search for driver…” and click Next.

Step 4

Insert CD, select CD-ROM and click Next.

Step 5

Click Finish to complete device driver installation after all

necessary files are copied.

NOTE:
- Windows 95 and NT do not support the USB standard interface.
- If the New Hardware Wizard does not appear, you can install the driver by

running SecuGen’s Easy Installation program. See sidebar on the left.

Using Easy Installation to Install

SecuGen Device Drivers

Step 1

Be sure to connect the SecuGen

device to your computer first.

Step 2

If the New Hardware Wizard does not

appear, you can run the Easy Installation
program to install the driver.

Step 3

Open the Easy Installation program.

When the first dialog window appears, click
on “USB Driver.”

Step 4

Select the device you wish to install.

Step 5

After installation, you may run the

Device Diagnostic Tool to test the device by
checking the box. Click Done to close the
program.