Zebra Technologies Corporation HZD-4300 Manual Do Utilizador

Chapter 5: Customer Information 

5-2 

July 2006 

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Serial number(s) of the device(s) or component(s) requiring support 

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A written description of the symptom or observation of the problem: 

- When did it first appear? 

- Can it be reproduced? 

- What is the step-by-step procedure to cause it? 

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Do other circumstances contribute to the problem? For example, changes in weather or 
other conditions? 

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Maintenance action preceding problem: 

- Upgrade of software or equipment 

- Change in the hardware or software configuration 

- Software reload - from backup or from CD-ROM (note the version and date) 

After collecting system information, contact the Motorola System Support Center for assistance or to 
obtain a Return Material Authorization (RMA) number for faulty Field Replaceable Entities (FREs): 

North America: 800-221-7144 

The Radio Products and Services Division is your source for manuals and replacement parts. 

The telephone numbers for ordering are:  (800)-422-4210 (US and Canada orders) 

The fax numbers are:  (800)-622–6210 (US and Canada orders) 

The number for help identifying an item or part number is   (800)-422-4210; select choice “3” from the 
menu 

Motorola's service philosophy is based on field replaceable entities (FREs). FREs are system 
components identified by Motorola to be returned to Motorola for repair. 

Return faulty FREs to Motorola for repair. When you return an assembly for service, follow these best 
practices: 

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Place any assembly containing CMOS devices in a static-proof bag or container for 
shipment. 

• 

Obtain a return authorization (RA) number from the Motorola System Support Center.