Novatel Wireless NRM-MG301 Manual Do Utilizador
Troubleshooting
29
Revision 1.1 900023376
Troubleshooting
The following table lists a number of error messages that may be displayed while attempting to
connect to a network.
connect to a network.
Error Message
Solution
"The SIM card is missing"
The SIM card is not inserted in the modem. Remove the modem
from the PC and verify the SIM card is inserted correctly in the
SIM slot of the modem. Plug the modem back into the PC.
from the PC and verify the SIM card is inserted correctly in the
SIM slot of the modem. Plug the modem back into the PC.
"The SIM card is not
inserted properly or is
incompatible with your
modem."
inserted properly or is
incompatible with your
modem."
The SIM card is inserted incorrectly or may be damaged. Verify
that the SIM card inserted correctly in the SIM slot of the modem.
that the SIM card inserted correctly in the SIM slot of the modem.
"Service lost, still con-
nected, searching for ser-
vice."
nected, searching for ser-
vice."
A connection exists, however the signal strength has dropped to
a minimum value or the antenna connection to the modem is not
secure. Move to another location or verify that the antenna is
fastened securely to the modem.
a minimum value or the antenna connection to the modem is not
secure. Move to another location or verify that the antenna is
fastened securely to the modem.
"No service found. Please
move to a better location
or try again later."
move to a better location
or try again later."
No available network service can be located to attach to, either
because the network is currently offline or the signal strength is
too low.
because the network is currently offline or the signal strength is
too low.
"The modem is not
responding properly."
responding properly."
Remove and reinsert the modem, because the modem is no
longer communicating properly.
longer communicating properly.
"The connection was
closed prematurely."
closed prematurely."
An application other than mobile PhoneTools has been used to
close the connection.
close the connection.
"The modem cannot be
found"
found"
Verify the modem is correctly inserted into your computer's PC
Card slot. If the modem is already inserted into the PC Card slot,
remove the modem and reinsert it.
Card slot. If the modem is already inserted into the PC Card slot,
remove the modem and reinsert it.
"The modem is being
used by another applica-
tion"
used by another applica-
tion"
You may have a pre-existing Dial-Up Networking session run-
ning. To disable this session, close your Internet applications
and the Modem Manager, and reattempt to connect.
ning. To disable this session, close your Internet applications
and the Modem Manager, and reattempt to connect.