ARRIS Global Limited HR54 Manual Do Utilizador

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If the issue continues, reset your DIRECTV Receiver. Press the RESET button behind the access panel door on the front of the

DIRECTV Receiver. You can also press MENU, press SELECT Settings & Help, then Settings. Select the Reset item from the

left menu and follow the onscreen instructions.

You can see a picture from your DIRECTV

Receiver, but there is no sound.

Possible Causes:

A setting (such as mute or volume) may have changed on the Receiver or your TV.
The cables between your TV and the Receiver may not be connected properly, or there may be a problem with an external

stereo or surround sound system.

Verify that your surround sound system is working, if applicable.
Your TV may not support the selected HD resolution from your Receiver.

Solution:

   Verify that the MUTE button is not activated on your Remote.
   Raise or lower the volume. Did volume meter display on TV?
   Test sound on your TV by changing the input to another source, such as a DVD player, game box, or antenna.
   If connected to stereo or surround sound system, verify components are on and set to the correct mode, and that audio

cables are secure and connected correctly.

If the issue continues, reset your DIRECTV

Receiver. Press the RESET button behind the access panel door on the front of

the DIRECTV

Receiver. You can also press MENU, select Settings & Help, then Settings. Select the Reset item from the left

menu and follow the onscreen instructions.

Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support

the 24 frame-per-second rate DIRECTV provides. Also, many TVs do not support 480i. You may have to press the RES button

on your Receiver’s front panel to set the resolution to one your TV supports.

CHAPTER

TROUBLESHOOTING

FAQS