Indyme Solutions Inc CB550 Manual Do Utilizador

 

The Indyme team of communication systems professionals can assist with every phase of 
implementing and maintaining your system. There are several support options available, 
including phone support, e-mail support, and on-site equipment repair. 

 

Phone support is available from 6:00 a.m. to 6:00 p.m. (Pacific Time) Monday through 
Friday. However, emergency support is available 24 hours a day. Call Indyme Customer 
Service at 1-800-829-6141.  

Address e-mail messages to 

support@indyme.com.

 When doing so, include the  

Messaging Telephony Server (MTS) serial number, location, and a brief description of 
the problem. 

Equipment Manufactured by Indyme—All Indyme manufactured equipment carries a 
one-year warranty. To obtain repair service, call Indyme Customer Service at 1-800-829-
6141, Monday through Friday from 6:00 a.m. to 6:00 p.m. (Pacific Time).  

A Return Material Authorization (RMA) number will be issued. Ship the equipment to the 
Indyme Repair Depot, freight pre-paid. It will be repaired and returned within three 
business days.  

This service is provided free of charge for equipment still under warranty or covered by a 
Maintenance Agreement. 

Non-Indyme Manufactured Equipment—The procedure for this equipment is the same 
as stated above, however ten business days must be allowed for repair and return. 

For on-site service, call Indyme Customer Service at 1-800-829-6141, Monday through 
Friday from 6:00 a.m. to 6:00 p.m. (Pacific Time).  

If the source of the problem cannot be identified and corrected over the phone, the 
Indyme Field Service Coordinator will dispatch a technician. Actual response time may 
vary, but will not exceed 24 hours for emergency calls, 48 hours for urgent calls, and 72 
hours for routine trouble calls.