CALAMP WIRELESS NETWORKS INC. MCUA5R Manual Do Utilizador

 

 

The Technical Support departments of Datara-
dio and Johnson Data Telemetry (JDT) provide
customer assistance on technical problems and
serve as an interface with factory repair facili-
ties. Technical support hours are respectively:
for Dataradio, 9:00 AM to 5:00 PM, Eastern
Time, Monday to Friday and for JDT, 7:30 AM
to 4:30PM, Central Time, Monday to Friday.
Technical support can be reached in the fol-
lowing ways:

 

For equipment purchased from Dataradio:

 

                                           

 

Dataradio Inc.

 

5500 Royalmount Ave, suite 200

 

Town of Mount Royal

 

Quebec, Canada H4P 1H7

 

phone: +1 514 737-0020

 

fax:

+1 514 737-7883

Email address: 

support@dataradio.com

 
 

For equipment purchased from JDT:

 

                                         

 

Johnson Data Telemetry Corp.

 

Customer Service Department

 

299 Johnson Avenue, P.O. Box 1733

 

Waseca, MN 56093-0833

 

phone:1-800-992-7774 and

 

+1-507 835-6408

 

fax:  +1-507-835-6648
Email address: 

support@johnsondata.com

 

Warranty information may be obtained by con-
tacting your sales representative.

 

This product is normally not field-serviceable,
except by the replacement of complete units.
Specialized equipment and training is required
to repair logic boards and radio modules.

 

Contact Technical Support for service informa-
tion before returning equipment. A Technical
Support representative may suggest a solution
eliminating the need to return equipment.

 

When returning equipment for repair, you must
request an RMA (returned merchandise authori-
zation) number. The Tech Support representa-
tive will ask you several questions to clearly
identify the problem. Please give the represen-
tative the name of a contact person, who is fa-
miliar with the problem, in case questions arise
during servicing of the unit.

 

Customers are responsible for shipping charges
for returned units. Units in warranty will be re-
paired free of charge unless there is evidence of
abuse or damage beyond the terms of the war-
ranty. Units out of warranty will be subject to
service charges. Information about these charges
is available from Technical Support.

 

Integra-TR consists of a logic PCB (which in-
cludes the modem circuitry) and a separate radio
module. The two boards plug directly together
and slide into the rails of an extruded aluminum
case. DTE connection is made via a front panel
connector. Power is applied through a connec-
tor, which also includes analog inputs, on the
rear panel. The unit is not hermetically sealed
and should be mounted in a suitable enclosure
where dust and/or a corrosive atmosphere are
anticipated. There are no external switches or
adjustments; operating parameters are set using
the RSS.

 

Integra-TR has sophisticated built-in diagnostics
that may be transmitted automatically without
interfering with normal network operation. In
addition, commands to generate test transmis-
sions, etc., may be issued either locally or re-
motely.

 

Diagnostic information takes one of two forms: