Checkpoint Systems Inc. FISOCKS Manual Do Utilizador
C h e c k V I E W :
7-1
C
H A P T E R
C
HAPTER
0
C
HECK
VIEW
This chapter describes the CheckVIEW utility and provides instructions for:
•
•
Reinstalling missing files (
)
•
Uninstalling CheckVIEW (
•
Using CheckVIEW to shut down a monitored Self-Checkout Station (
•
).
The CheckVIEW utility enables library staff to remotely view up to four different
Self-Checkout Station at one time. From any computer on the library’s network, staff
members are able to see exactly what the patrons see as they use the Self-Checkout Station
to checkout materials. This enables library staff to manage issues such as:
Self-Checkout Station at one time. From any computer on the library’s network, staff
members are able to see exactly what the patrons see as they use the Self-Checkout Station
to checkout materials. This enables library staff to manage issues such as:
•
Patrons who are having difficulty using the touch screen
•
Stations that may have hardware or system problems
•
Viewing the patrons’ checkout list to reconcile any discrepancies concerning
availability
availability
Staff members use their mouse and keyboard to assist patrons by assuming control of a
specific Self-Checkout Station window to step a patron through a check out procedure.
specific Self-Checkout Station window to step a patron through a check out procedure.
There are two modes a library staff member can use to aid a patron, Monitor mode and
Host mode. Monitor mode allows the staff member to watch up to four Self-Checkout
Stations. Once a problem is identified, Host mode enables you to interact directly with a
particular Self-Checkout Station and guide the patron.
Host mode. Monitor mode allows the staff member to watch up to four Self-Checkout
Stations. Once a problem is identified, Host mode enables you to interact directly with a
particular Self-Checkout Station and guide the patron.