Southern Avionics Company SD100 Manual Do Utilizador
Box 5345 • Beaumont • Texas • 77726-5345 • USA • Phone (409) 842-1717 • Fax (409) 842-2987
www.southernavionics.com
REPAIR POLICY
Repair Rate: One Hundred Twenty ($120) Dollars per hour plus Parts.
Minimum Repair Cost: One Hundred Twenty ($120) Dollars.
Maximum Repair Cost: Seventy-five (75) percent of the price for a new or reconditioned item or its direct
replacement. If an item sent to SAC for Repair is determined to be non-repairable and is replaced by a
new or reconditioned item, the Customer is not charged for any costs incurred in time and materials spent
in efforts to repair that particular non-repairable item. The Customer will only be charged the price of the
replacement item. All non-repairable items are returned to the Customer. However if the Customer does
not purchase a new or reconditioned item to replace that particular non-repairable item the Minimum
Repair Cost is applied.
replacement. If an item sent to SAC for Repair is determined to be non-repairable and is replaced by a
new or reconditioned item, the Customer is not charged for any costs incurred in time and materials spent
in efforts to repair that particular non-repairable item. The Customer will only be charged the price of the
replacement item. All non-repairable items are returned to the Customer. However if the Customer does
not purchase a new or reconditioned item to replace that particular non-repairable item the Minimum
Repair Cost is applied.
Turnaround Time: Southern Avionics Company’s standard Turnaround Time is 45 days. Customers that
request the Repair be processed in less than 45 days will be charged an Expediting Fee of Thirty ($30)
Dollars per hour in addition to the standard Repair Rate.
request the Repair be processed in less than 45 days will be charged an Expediting Fee of Thirty ($30)
Dollars per hour in addition to the standard Repair Rate.
RMA (Return Material Authorization):
Southern Avionics Company requires all items submitted to our
factory for Repair must be accompanied by a Return Merchandise Authorization (RMA) Number. Please
make a
make a
RMA request before returning items to Southern Avionics Company. This is the best way to
communicate with us and ensure that your needs are taken care of.
A RMA Number may be obtained by
contacting
Angela Flores, Sales Administrator either by telephone at 409-842-1717, extension 111 or by
e-mail at
an
gelaf@southernavionics.com
.
Rejection: Southern Avionics Company reserves the right to refuse repair of any items that SAC deems
to be non-repairable to our factory standards. Pads lifted from circuit boards or burnt circuit boards are
examples of grounds for rejection.
to be non-repairable to our factory standards. Pads lifted from circuit boards or burnt circuit boards are
examples of grounds for rejection.
Freight Costs: The Customer pays for freight costs to and from Southern Avionics Company. SAC will not
be responsible for any loss or damage of any items in transit either to or from SAC.
be responsible for any loss or damage of any items in transit either to or from SAC.
Expiration of Support: SAC supports all items manufactured by SAC for no less than ten (10) years from
date of original purchase. SAC will not repair any items that are older than ten (10) years old. Any items
sent to SAC for repair that are more than ten (10) years old will be returned to the sender freight collect to
the return address provided unless otherwise specified in writing prior to the receipt of the returned item by
SAC.
date of original purchase. SAC will not repair any items that are older than ten (10) years old. Any items
sent to SAC for repair that are more than ten (10) years old will be returned to the sender freight collect to
the return address provided unless otherwise specified in writing prior to the receipt of the returned item by
SAC.