Arris DCX3635 Manual Do Utilizador
b. Associate the device with the TECH buffer.
c. Return the device to the warehouse.
c. Return the device to the warehouse.
The following steps are performed at the warehouse:
1. Scan the bar code on the device and assign warehouse status to the device.
2. Connect the device to the HFC network and poll for any unbilled PPV events.
3. Disconnect the device and proceed to the Media Gateway pre-provisioning procedure.
1. Scan the bar code on the device and assign warehouse status to the device.
2. Connect the device to the HFC network and poll for any unbilled PPV events.
3. Disconnect the device and proceed to the Media Gateway pre-provisioning procedure.
Preparing a Subscriber-returned Media Gateway Device
Follow these steps to prepare a Media Gateway returned to a retail site by a subscriber.
1. The retail site should perform the following steps:
1. The retail site should perform the following steps:
a. Remove the device from the previous subscriber’s account.
b. Assign front counter status to the device.
c. Return the device to the warehouse.
The following preparation is performed at the warehouse.
b. Assign front counter status to the device.
c. Return the device to the warehouse.
The following preparation is performed at the warehouse.
2. Scan the bar code on the device and assign warehouse status to the device.
3. Connect the device to the HFC network and poll for any unbilled PPV events.
4. Disconnect the device and proceed to the Media Gateway pre-provisioning procedure.
3. Connect the device to the HFC network and poll for any unbilled PPV events.
4. Disconnect the device and proceed to the Media Gateway pre-provisioning procedure.
Media Gateway Warehousing Requirements
ARRIS AHS (ARRIS Headend Server)
ARRIS Portal warehouse configuration and software targets defined
USB drives
CableCARDS.
Cisco DNCS plant: CableCARDs will need to be installed within this process
ARRIS DAC plant: CableCARDs will already be installed
Billing System access
Cable Modem Provisioning System (CableModem requires at least a 10mb connection speed)
Media Gateway Cable Modem Warehousing
Cable Modem Warehousing is the first stage of the Warehousing process. Perform the following steps
to complete Cable Modem Warehousing for Media Gateways:
1. Enter or scan the Gateway, CableCARD and Cable Modem into billing system and cable modem
to complete Cable Modem Warehousing for Media Gateways:
1. Enter or scan the Gateway, CableCARD and Cable Modem into billing system and cable modem
provisioning system.
Depending upon the MSO’s billing system, the Gateway, CableCARD, and Cable Modem can be
entered as individual or single inventory records. MSOs should contact their billing vendor for
specifics about creating an inventory record for a two-way advance DSG CableCARD device with an
internal Cable Modem.
Depending upon the MSO’s billing system, the Gateway, CableCARD, and Cable Modem can be
entered as individual or single inventory records. MSOs should contact their billing vendor for
specifics about creating an inventory record for a two-way advance DSG CableCARD device with an
internal Cable Modem.