Arris DCX3635 Manual Do Utilizador
Note: Media Player pre-provisioning is optional.
Process Overview
The warehousing process covers devices received in any of the following ways:
A newly manufactured device received at the MSO warehouse direct from the manufacturer or
RMA center.
RMA center.
A device removed from a subscriber’s home and delivered to the MSO warehouse by a technician.
A subscriber returned the device to an MSO contact center, which was then delivered to the MSO
warehouse.
warehouse.
Regardless of the origin of the device, the warehousing process has two phases with a reboot in
between. The phases are:
between. The phases are:
Phase 1
Verify the devices’ installed firmware version in both the primary and secondary partitions against
the targeted firmware, and perform a firmware upgrade if necessary.
Phase 1 ends with a required reboot.
the targeted firmware, and perform a firmware upgrade if necessary.
Phase 1 ends with a required reboot.
Phase 2
After the reboot, Phase 2 begins with erasure of all previous customer settings. If a firmware
update is necessary, the firmware upgrade is performed on the primary partition.
update is necessary, the firmware upgrade is performed on the primary partition.
The pre-provisioning process is designed for multiple devices; a typical configuration is 5 racks with up
to 20 devices each. Not including connecting and disconnecting, the entire process takes up to 30
minutes.
to 20 devices each. Not including connecting and disconnecting, the entire process takes up to 30
minutes.
Preparing a New Device
Follow these steps to prepare a new or repaired Media Player device for pre-provisioning.
1. Unpack and inspect received Media Players according to local practices. Contact the shipper if a
1. Unpack and inspect received Media Players according to local practices. Contact the shipper if a
received device appears to be damaged.
2. Scan or upload device information into inventory.
3. Proceed to Pre-provisioning Procedure.
3. Proceed to Pre-provisioning Procedure.
Preparing a Technician-returned Device
Follow these steps to prepare a Media Player returned to the warehouse by a technician.
1. The technician should perform the following steps:
1. The technician should perform the following steps:
a. Remove the device from the previous subscriber’s account.
b. Associate the device with the TECH buffer.
c. Return the device to the warehouse.
The following preparation is performed at the warehouse.
b. Associate the device with the TECH buffer.
c. Return the device to the warehouse.
The following preparation is performed at the warehouse.