Shanghai Sunmi Technology Co. Ltd. T2 Manual Do Utilizador

Paper Jammed Troubleshooting

Common Troubleshooting

Firstly, open outward the
cover of the printer cutter

Secondly, adjust the cutter knob
upwards until it is removed.

Symptom

Solution

Printer Out

of Service

If got an empty

printout

Device Crash

· Make sure the paper rouer cover is closed proerly；

· Please check if it is the paper jam；

· Please check if put the thermal paper in the wrong side；

· Please check if you have used the appropriate 80mm width thermal paper;

If got a garbled

printout

· Please check if the print head was not clean, if so, please use a cotton-wool

bud with alcohol to clean it；

· Please use the thermal paper with high quality to avoid the garbled printout；

· Press the power button for 11 seconds to reboot.

Wrong Operation

Please do not tilt the printing paper.

Please do not get printing paper

caught in the aperture of the

paper case cover by accident.

Do not pull the printing paper roll

in the paper case tray too long.

Please do not put loose paper into

the paper case.

Please pay attention to the correct

orientation of the printing paper.