WatchGuard Firebox X Peak LiveSecurity Reinstatement WG017236 Folheto

U.S. SALES

  1.800.734.9905     

INTERNATIONAL SALES

  

+1.206.613.0895 www.watchguard.com

No express or implied warranties are provided for herein. All specifications are subject to change and expected future products, features or functionality will be provided on an if and when available basis. © 2012 WatchGuard Technologies, Inc. All rights reserved. WatchGuard, the 

WatchGuard logo, Firebox, Peak, Core, and LiveSecurity are either trademarks or registered trademarks of WatchGuard Technologies, Inc. in the United States and/or other countries. All other tradenames are the property of their respective owners. Part No.WGCE66407_040612

The support options listed below are available to customers who have a 
current LiveSecurity subscription. 

You can purchase a 5-pack of support upgrades, providing the ability to 
elevate the priority of cases to 24x7 support with a one-hour response time. 
Incident upgrades can be used on any appliance that is currently covered 
by an active LiveSecurity support contract, including XTM 2 Series, XTM 
33/33-W, and Firebox X Edge e-Series. 

If you need comprehensive assistance with the initial setup, configuration, 
or VPN installation for your WatchGuard product, you can schedule a 
Remote Installation Slot. 

A WatchGuard technician will assist you for up to two hours to review your needs, 
configure your product, and test your configuration, while educating you on 
how to configure your product or service to receive the best performance.

All LiveSecurity subscriptions include an Advance Hardware Replacement 
service, which means that WatchGuard will ship a replacement via pre-
paid, next-day airfreight in advance of receiving the returned appliance. 
Customers with mission-critical requirements that need replacements 
sooner can purchase the Premium 4-Hour RMA service. With this upgrade, 
a courier will deliver a replacement appliance on-site within four hours of 
RMA approval. 

Premium 4-Hour RMA is not available in all geographic locations. Find out 
more at www.watchguard.com/rma.

If you have used all of the incidents included in your LiveSecurity 
subscription, you can get additional incidents at your current level of 
support by purchasing a Three-Incident Upgrade.

If you have an issue that requires a more immediate response than your 
LiveSecurity subscription provides, you can upgrade your incident to get 
a one-hour response time from a WatchGuard technician. Please note that 
this guarantees a response time, not a resolution time. Case resolution time 
will vary depending on the issue. 

If you need to contact WatchGuard Customer Support outside the hours 
covered in your LiveSecurity subscription, you can upgrade your incident to 
have after-hours support.

Is your LiveSecurity subscription about to expire? Don’t wait – damage to 
your network is costlier than a subscription renewal. 

To purchase or renew a LiveSecurity subscription, call your reseller or visit 
our online store at www.watchguard.com/sales. 

Call WatchGuard at 1.800.734.9905 (U.S./Canada) or +1.206.613.0895 
(international). 

If your LiveSecurity subscription is expired for more than 30 days, you 
must first purchase and activate a LiveSecurity Reinstatement license. 
Alternatively, you can waive the reinstatement fee by purchasing a multi-
year LiveSecurity renewal,  or by purchasing a security bundle or software 
suite. 

All WatchGuard products come with a LiveSecurity Service subscription to 
ensure you have support from the moment you activate your WatchGuard 
product. Multi-year subscriptions are available.  

WatchGuard has different levels of support, designed to meet the varying  
needs of our customers.  Support levels include our standard LiveSecurity 
Service, LiveSecurity Plus, LiveSecurity Gold, and LiveSecurity Platinum.

Hours per day /  

days per week

12 x 5

24 x 7

 24 x 7

24/7

Incidents per year  

of service

**

5

5

No limit

No limit

Advance hardware 

replacement









Software upgrades 

and patches









LiveSecurity alerts 

and broadcasts









Technical Account 

Manager



Quarterly Account 

Review



LiveSecurity Gold and Platinum provide a targeted one-hour response time. 

Enterprise Gold Upgrade is ideal for customers with a large number of XTM 
2 Series appliances that need account-wide 24x7 support with one-hour 
response time and unlimited incidents. 

  * LiveSecurity Plus  is not available for XTM 2 Series, XTM 33/33-W, or Edge e-Series 

models. 

** Reported issues that are the result of a WatchGuard software or hardware defect are 

not counted against your five-incident limit. 

 

WatchGuard Bundles and Suites* include a subscription to LiveSecurity 
Plus, which automatically upgrades technical support from 12 hours a 
day/5 days a week to 24 x 7 coverage for:

 

ƒ

XTM 1050 and 2050 NGFW appliances

 

ƒ

WatchGuard XTM 330, 5 Series, and 8 Series appliances

 

ƒ

WatchGuard XCS 570, 770R, 970, and 1170 appliances 

 

ƒ

Firebox® X Peak™ and Core™ e-Series appliances

All Bundle and Suites are available in multi-year subscription packages.

  * LiveSecurity Plus  is not available for XTM 2 Series, XTM 33/33-W, or Edge e-Series.

A LiveSecurity subscription entitles you to access these helpful online tools:

  Find general product and support information, 

as well as procedures and quick tips for getting the most out of your 
WatchGuard products. To get started, visit http://watchguard.com/support. 

  Post issues and get help  from other users 

and WatchGuard staff. 

  For all-hours access to user guides & online help.