MSE 02-21-0314 Manual Do Utilizador
Distribution
MSE owns and operates four sales offices and distribution centers in North America totaling over
260,000 sqft. MSE has over 75,000 compatible toner cartridges and 50,000 inkjet cartridges
ready to ship and we always promise fast, easy and convenient coast-to-coast delivery.
260,000 sqft. MSE has over 75,000 compatible toner cartridges and 50,000 inkjet cartridges
ready to ship and we always promise fast, easy and convenient coast-to-coast delivery.
When it comes to logistics and shipping, you have many options available. MSE can ship to you
or blind drop-ship to your customers at no additional charge. Our logistics managers negotiate the
best rates for boxes, pallets and/or containers on your behalf.
or blind drop-ship to your customers at no additional charge. Our logistics managers negotiate the
best rates for boxes, pallets and/or containers on your behalf.
We utilize the latest technology in managing your account and handling your orders. Fully
computerized inventory and shipping systems allow us to provide you with up-to-the-minute
information via phone, fax, email, and web.
computerized inventory and shipping systems allow us to provide you with up-to-the-minute
information via phone, fax, email, and web.
Customer Care & Data Entry
In order to help you grow your business and increase your profitability, you need award-winning
support from a company that understands your business.
support from a company that understands your business.
While our Sales Team is busy providing you with prompt, top-notch assistance, your assigned
Customer Care professional can provide you with immediate responses to your stock level requests,
credit memos, order status, and shipping notifications. Our Customer Care Team is
knowledgeable, friendly, and decisive.
Customer Care professional can provide you with immediate responses to your stock level requests,
credit memos, order status, and shipping notifications. Our Customer Care Team is
knowledgeable, friendly, and decisive.
Our detail-oriented Data Entry Team processes a large number of orders every day. The overall
team accuracy rate is 99% accurate! You can count on us to get your orders shipped quickly and
correctly every time.
team accuracy rate is 99% accurate! You can count on us to get your orders shipped quickly and
correctly every time.
At MSE, we constantly look for ways to improve our service and customer experience. Whether it's
training, applying customer feedback, or instituting best practices - the ultimate mission of MSE
Customer Care is to implement processes and procedures to enable us to exceed customer expectations.
Fostering an environment with this mindset is what makes MSE Customer Care an industry leader and
allows MSE as a whole to offer unsurpassed quality, value, and service. Our whole team has been
recognized for two years in a row by receiving the Recharger Magazine Reader's Choice Award for
Best Customer Support.
training, applying customer feedback, or instituting best practices - the ultimate mission of MSE
Customer Care is to implement processes and procedures to enable us to exceed customer expectations.
Fostering an environment with this mindset is what makes MSE Customer Care an industry leader and
allows MSE as a whole to offer unsurpassed quality, value, and service. Our whole team has been
recognized for two years in a row by receiving the Recharger Magazine Reader's Choice Award for
Best Customer Support.
For your orders to ship out same-day, all US orders must be placed to the East Coast location by 4 PM
Eastern Time, and to the West Coast location by 3 PM Pacific Time. Orders placed through our
Canadian office must be placed by 3 PM Eastern Time to ship out same-day.
Eastern Time, and to the West Coast location by 3 PM Pacific Time. Orders placed through our
Canadian office must be placed by 3 PM Eastern Time to ship out same-day.
Toll-Free Technical Support
MSE provides toll-free technical support to help you when you need us. Our knowledgeable
staff has the important information and support documentation that you need. Our technicians
can call your customers direct and/or schedule a conference call in order to provide a
complete solution. Think of our team as an extension of your own.
staff has the important information and support documentation that you need. Our technicians
can call your customers direct and/or schedule a conference call in order to provide a
complete solution. Think of our team as an extension of your own.
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