ZyXEL 4-port Prestige 792H Router 91-004-342001 Manual Do Utilizador

Appendices and Index 

Troubleshooting  

39-1 

None of the LEDs 
turn on when I turn 
on the Prestige. 

Make sure that the Prestige’s power adapter is connected to the Prestige and plugged 
in to an appropriate power source. Check that the Prestige and the power source are 
both turned on. 

If the error persists, you may have a hardware problem. In this case, you should 
contact your vendor. 

1. Make sure the Prestige is connected to your computer's serial port. 

VT100 terminal emulation. 

9600 bps is the default speed on leaving the factory. 
Try other speeds in case the speed has been changed. 

I cannot access the 
Prestige via the 
console port. 

2. Make sure the 
communications program is 
configured correctly. The 
communications software 
should be configured as 
follows: 

No parity, 8 data bits, 1 stop bit, data flow set to none. 

If the 10M/100M LEDs on the front panel are off, check the Ethernet cable 
connections between your Prestige and computer.  

Check for faulty Ethernet cables.  

Make sure your NIC (Network Interface Card) is installed and functioning properly. 

Cannot access the 
Prestige from the 
LAN.  

Check the TCP/IP configuration on your computer. Make sure that the IP address 
and the subnet mask of the Prestige and your computer(s) are on the same subnet.