ZyXEL 791R 91-004-247001B Manual Do Utilizador

Prestige 791R G.SHDSL Router 

21-2  

Troubleshooting 

The WAN IP is provided when the ISP recognizes the user as an authorized user after 
verifying the MAC address, Host Name or User ID. 

Find out the verification method used by your ISP. 

If the ISP checks the host name, enter your computer’s name in the System Name field 
in Menu 1 — General Setup. 

I cannot get a WAN 
IP address from 
the ISP. 

If the ISP checks the User ID, make sure that you have entered the correct user name 
(in the My Login field) and password (in the My Password field) in Menu 4 — Internet 
Access Setup. 

I cannot connect to 
a remote node or 
ISP.  

Check menu 4 or menu 11.1 to verify the Encapsulation for the remote node. 

Verify your settings in menu LAN and Internet settings. 

I cannot access 
the Internet 

Make sure the Prestige is turned on and connected to the network. 

If the Prestige’s DSL LED is off, check the cable between the Prestige and the telephone 
wall jack. 

Make sure you entered your user name and password correctly.  Your username and 
password may be case-sensitive. 

Internet 
connection 
disconnects 

Check the schedule rules in SMT menu 26. 

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting in SMT menu 
11.5. 

If the problem persists, contact your ISP.