Humanscale NL17LB Manual Do Utilizador
www.humanscale.com
18
circumstances will changes or cancellations be accepted on any custom fabric,
special order or custom product orders.
special order or custom product orders.
TAXES
Humanscale list prices do not include sales tax. Customer is responsible to remit all
such tax. Humanscale requires a State Resale/Exemption Certification to be on file
at its main office. Sales made without said Certificate will be charged the appropriate
sales tax.
such tax. Humanscale requires a State Resale/Exemption Certification to be on file
at its main office. Sales made without said Certificate will be charged the appropriate
sales tax.
1. Note damage on the delivery receipt at time of delivery.
2. Refuse product at time of delivery.
3. Contact Humanscale Customer Service within 24 hours of the attempted
delivery and advise them of the damage.
4. Enter a chargeable replacement order; credit will be issued after the
disposition of damaged product is determined.
2. Refuse product at time of delivery.
3. Contact Humanscale Customer Service within 24 hours of the attempted
delivery and advise them of the damage.
4. Enter a chargeable replacement order; credit will be issued after the
disposition of damaged product is determined.
CONCEALED DAMAGE/LOSS
If customer determines that there is internal damage not visible at time of delivery,
customer will retain all packaging materials and take the following action steps within
fifteen (15) calendar days from the date of delivery:
1. Request inspection by calling local freight carrier to report damage.
2. Retain merchandise in the original box.
3. Call your Humanscale Customer Service agent to provide order and
product information.
4. Get a copy of the inspection report from carrier.
5. Enter a chargeable replacement order; credit will be issued after the
disposition of damaged product is determined.
customer will retain all packaging materials and take the following action steps within
fifteen (15) calendar days from the date of delivery:
1. Request inspection by calling local freight carrier to report damage.
2. Retain merchandise in the original box.
3. Call your Humanscale Customer Service agent to provide order and
product information.
4. Get a copy of the inspection report from carrier.
5. Enter a chargeable replacement order; credit will be issued after the
disposition of damaged product is determined.
STORAGE
If a customer is unable to accept a scheduled product delivery, Humanscale, if notified
in writing after product assembly and prior to the scheduled ship date, will store the
product at customer’s expense. Humanscale shall invoice customer for the product
and monthly Storage Fees.
in writing after product assembly and prior to the scheduled ship date, will store the
product at customer’s expense. Humanscale shall invoice customer for the product
and monthly Storage Fees.
Storage Fees will be 1% of the net order value per month or actual storage costs—
whichever is greater. Storage Fees are calculated with a one-month minimum and will
not be pro-rated. If customer is unable to accept a scheduled product upon delivery,
customer shall be responsible for placing the product in storage and bears the risk of
loss. However, payment of the balance due is per Humanscale‘s Terms of Payment.
whichever is greater. Storage Fees are calculated with a one-month minimum and will
not be pro-rated. If customer is unable to accept a scheduled product upon delivery,
customer shall be responsible for placing the product in storage and bears the risk of
loss. However, payment of the balance due is per Humanscale‘s Terms of Payment.
RETURN AUTHORIZATIONS & REFUSALS
All returned and non-damaged refused orders are subject to a five percent (5%)
restocking fee. Seating and special order returns will not be accepted. Customer
must request a Return Authorization through the Humanscale Customer Service
Department within 45 days of product receipt to return any product. If Humanscale
agrees to restock the product, customer must return it freight prepaid to Humanscale,
F.O.B., to the original shipping point or as otherwise instructed by Humanscale
Customer Service. If product is returned without a Return Authorization, Humanscale
will notify customer of the unauthorized return and customer must provide
instructions for its disposition within one week thereafter. Failure of customer to
respond within one week will result in Humanscale’s right to dispose of the product
with no credit. Return Authorizations expire sixty (60) days after the date of issue. If
the returned product is not in resalable condition, customer will not receive credit for
the return. Customer must promptly provide a purchase order or other acceptance of
fees/credit reduction as required.
restocking fee. Seating and special order returns will not be accepted. Customer
must request a Return Authorization through the Humanscale Customer Service
Department within 45 days of product receipt to return any product. If Humanscale
agrees to restock the product, customer must return it freight prepaid to Humanscale,
F.O.B., to the original shipping point or as otherwise instructed by Humanscale
Customer Service. If product is returned without a Return Authorization, Humanscale
will notify customer of the unauthorized return and customer must provide
instructions for its disposition within one week thereafter. Failure of customer to
respond within one week will result in Humanscale’s right to dispose of the product
with no credit. Return Authorizations expire sixty (60) days after the date of issue. If
the returned product is not in resalable condition, customer will not receive credit for
the return. Customer must promptly provide a purchase order or other acceptance of
fees/credit reduction as required.
WARRANTY
THE FOLLOWING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ALL OTHER
WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ALL OTHER
WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
Humanscale offers the following warranties on its products:
PRODUCT
WARRANTY
Customer’s Own Material (COM, COL)
No Warranty
CFL Light Bulbs
1 Year, Single-Shift Warranty
Switch Mouse
1 Year, 24/7 Warranty
Artemide Tolomeo Light
2 Years, 24/7 Warranty
Diffrient Light
5 Years, 24/7 Warranty
Fabric/Cushions/Arm Pads
5 Years, Single-Shift Warranty
Element Light, Including Light Source
10 Years, 24/7 Warranty
M4, M7 & M8 Monitor Arms with Gas
Cylinder Components
Cylinder Components
10 Years, 24/7 Warranty
All seating and other products detailed
in a current Humanscale Price Guide,
unless otherwise specified
in a current Humanscale Price Guide,
unless otherwise specified
15 Years, 24/7 Warranty
All other products NOT detailed in a
current Humanscale Price Guide
current Humanscale Price Guide
Varies; consult your Humanscale
representative for details
representative for details
This Warranty is applicable to the initial purchaser only and is non-transferable. If
products are procured through authorized Humanscale Dealerships, the end-user
customer must be registered with Humanscale for the warranty to be in effect.
Humanscale warrants that, at the time of customer’s receipt, the product will be in
good working order and will be free from defects in material and workmanship. This
Warranty does not apply to normal wear and tear or damage caused by accident,
neglect, misuse or improper installation or operation. Humanscale will not be
responsible for damage due to service, maintenance, modifications or tampering by
anyone other than a Humanscale authorized representative. In the event a product is
defective and Humanscale receives written notice of the defect within the Warranty
period, Humanscale, at its option, will either repair or replace the defective product.
This Warranty does not cover damage caused by a carrier or transportation of the
product from one location to another, or alterations made by owner.
products are procured through authorized Humanscale Dealerships, the end-user
customer must be registered with Humanscale for the warranty to be in effect.
Humanscale warrants that, at the time of customer’s receipt, the product will be in
good working order and will be free from defects in material and workmanship. This
Warranty does not apply to normal wear and tear or damage caused by accident,
neglect, misuse or improper installation or operation. Humanscale will not be
responsible for damage due to service, maintenance, modifications or tampering by
anyone other than a Humanscale authorized representative. In the event a product is
defective and Humanscale receives written notice of the defect within the Warranty
period, Humanscale, at its option, will either repair or replace the defective product.
This Warranty does not cover damage caused by a carrier or transportation of the
product from one location to another, or alterations made by owner.
LIMITATION OF LIABILITY
Purchaser’s remedies set forth herein are exclusive and the liability of Humanscale
with respect to the breach of this agreement or any contract entered into between
the parties pursuant hereto shall not exceed the price of the product or part on which
such liability is based. In no event will Humanscale be liable to purchasers for any
special, collateral, incidental or consequential damages however caused, whether by
Humanscale’s negligence or otherwise.
with respect to the breach of this agreement or any contract entered into between
the parties pursuant hereto shall not exceed the price of the product or part on which
such liability is based. In no event will Humanscale be liable to purchasers for any
special, collateral, incidental or consequential damages however caused, whether by
Humanscale’s negligence or otherwise.
The remedies provided above are the purchaser’s sole remedies for any
failure of Humanscale to comply with its obligations regarding the workmanship of its
products. Correction of any nonconformity in the manner and for the period of time
provided shall constitute complete fulfillment of all liabilities of Humanscale, with
respect to or arising out of the product furnished hereunder.
failure of Humanscale to comply with its obligations regarding the workmanship of its
products. Correction of any nonconformity in the manner and for the period of time
provided shall constitute complete fulfillment of all liabilities of Humanscale, with
respect to or arising out of the product furnished hereunder.
PRICES
All discounts and list prices are subject to change without notice. Prices are those in
effect at the time of order entry. If the requested shipment date is more than 90 days
after the order date, Humanscale reserves the right to price said order based on the
published list price as of the shipment date.
effect at the time of order entry. If the requested shipment date is more than 90 days
after the order date, Humanscale reserves the right to price said order based on the
published list price as of the shipment date.
SMALL ORDER FEE
A 3% small order fee applies to all invoiceable orders of $1,500 net or less, including
billable replacement parts, regardless of product category.
billable replacement parts, regardless of product category.
SHIPPING AND DELIVERY
All Humanscale orders are acknowledged with a promise date (scheduled ship date)
based on the product with the longest lead time. Large orders may increase standard
lead times. Standard shipping charges will be billed to customer. Custom platform
orders require 4 to 6 weeks.
based on the product with the longest lead time. Large orders may increase standard
lead times. Standard shipping charges will be billed to customer. Custom platform
orders require 4 to 6 weeks.
Seating orders, unless otherwise specified, will ship 4 to 6 weeks from the date
of order. Unless otherwise contractually specified, Diffrient World, Freedom and
Liberty chairs will ship with the base and frame disassembled. Chairs can be easily
assembled in seconds without use of tools. Blanket-wrapped shipping is available for
full truckloads of 200 or more Diffrient World, Freedom or Liberty Task and Conference
chairs. Consult your Humanscale representative for blanket-wrapped shipping
requirement for Cinto and the Liberty Side chair.
of order. Unless otherwise contractually specified, Diffrient World, Freedom and
Liberty chairs will ship with the base and frame disassembled. Chairs can be easily
assembled in seconds without use of tools. Blanket-wrapped shipping is available for
full truckloads of 200 or more Diffrient World, Freedom or Liberty Task and Conference
chairs. Consult your Humanscale representative for blanket-wrapped shipping
requirement for Cinto and the Liberty Side chair.
Ship Sets: All products ordered on a single purchase order will be delivered together
in a single ship set. To break a ship set, customers must indicate “Ship as Available”
on the purchase order. Upon request, customer accounts may be defaulted to ship all
orders on an as-available basis.
in a single ship set. To break a ship set, customers must indicate “Ship as Available”
on the purchase order. Upon request, customer accounts may be defaulted to ship all
orders on an as-available basis.
Shipping Instructions: Humanscale will attempt to accommodate basic shipping
instructions, such as “call ahead” or “deliver before 12:00 p.m.,” if clearly identified on
the purchase order as “Shipping Instructions.”
instructions, such as “call ahead” or “deliver before 12:00 p.m.,” if clearly identified on
the purchase order as “Shipping Instructions.”
Packing Instructions: Humanscale will attempt to accommodate basic packing
instructions for internal delivery of specific items on an order, such as “Deliver to
Joe Smith” or “Deliver to cube #218,” if clearly identified on the purchase order as
“Packing Instructions.”
instructions for internal delivery of specific items on an order, such as “Deliver to
Joe Smith” or “Deliver to cube #218,” if clearly identified on the purchase order as
“Packing Instructions.”
DELIVERY SHORTAGES
Product shortages must be noted at the time of delivery and reported to the carrier
for correction. Claims against Humanscale for shortages, errors, etc., must be made
in writing and within three (3) days of the date of delivery or customer waives its right
to make such a claim.
for correction. Claims against Humanscale for shortages, errors, etc., must be made
in writing and within three (3) days of the date of delivery or customer waives its right
to make such a claim.
FREIGHT CLAIMS
Humanscale will file all F.O.B. destination claims. In order to receive credit, customer
agrees to cooperate and assist in the procedures set out by the carrier and
Humanscale.
agrees to cooperate and assist in the procedures set out by the carrier and
Humanscale.
EXTERNAL DAMAGE
If the shipping container shows any external damage, customer is instructed to refuse
the product at time of delivery. If it is a multiple piece shipment,
customer may refuse only the damaged items. Humanscale will not issue full credit
for returned product unless customer takes the following action steps:
the product at time of delivery. If it is a multiple piece shipment,
customer may refuse only the damaged items. Humanscale will not issue full credit
for returned product unless customer takes the following action steps: