Philips Micro music system BTM5000 BTM5000/12 Manual Do Utilizador

18 EN

9 Troubleshooting

Warning

 

•

Never remove the casing of this apparatus.

To keep the warranty valid, never try to repair 

the system yourself. 
If you encounter problems when using this unit, 

check the following points before requesting 

service. If the problem remains unsolved, go to 

the Philips web site (www.philips.com/support).

When you contact Philips, ensure that the unit 

is nearby and the model number and serial 

number are available.

No power

 • Ensure that the AC power cord of the unit 

is connected properly.

 • Ensure that there is power at the AC 

outlet.

 • As a power-saving feature, the system 

switches off automatically 15 minutes after 

track play reaches the end and no control 

is operated.

No sound or poor sound

 • Adjust the volume.
 • Disconnect the headphones.
 • Check that the speakers are connected 

correctly.

 • Check if the stripped speaker wires are 

clamped.

No response from the unit

 • Disconnect and reconnect the AC power 

plug, then turn on the unit again.

 • As a power-saving feature, the system 

switches off automatically 15 minutes after 

track play reaches the end and no control 

is operated.

Remote control does not work

 • Before you press any function button, first

select the correct source with the remote 

control instead of the main unit.

 • Reduce the distance between the remote 

control and the unit.

 • Insert the batteries with its polarities (+/– 

signs) aligned as indicated.

 • Replace the batteries.
 • Aim the remote control directly at the 

sensor on the front of the unit.

No disc detected

 • Insert a disc.
 • Check if the disc is inserted upside down.
 • Wait until the moisture condensation at 

the lens has cleared.

 • Replace or clean the disc.
 • Use a finalized CD or correct format disc.

Cannot display some files in USB device

 • The number of folders or files in the USB

device has exceeded a certain limit. This 

phenomenon is not a malfunction.

 • The formats of these files are not

supported.

USB device not supported

 • The USB device is incompatible with the 

unit. Try another one.

Poor radio reception

 • Increase the distance between the unit and 

your TV  or VCR.

 • Fully extend the FM antenna.
 • Connect an outdoor FM antenna instead.

Timer does not work

 • Set the clock correctly.
 • Switch on the timer.

Clock/timer setting erased

 • Power has been interrupted or the power 

cord has been disconnected. 

 • Reset the clock/timer.

Music playback unavailable after successful 

connection

 • The Bluetooth-enabled device is 

incompatible with the unit.