Rocstor Commander 3F C233Q2-E2 Manual Do Utilizador
Códigos do produto
C233Q2-E2
ROCSTOR | COMMANDER 3F user manual
Page | 39
Troubleshooting for PC WINDOWS based computers
Problem:
The computer does not appear to recognize the drive.
Solutions:
A window should appear, notifying you that a device is connected and/or the Commander
HD icon should appear on the “My Computer” folder.
HD icon should appear on the “My Computer” folder.
Your computer’s Minimum requirements may not meet the minimum system
requirements as indicated in this Manual. Page 7
requirements as indicated in this Manual. Page 7
Confirm that the outlet is providing the correct voltage and the electrical power cord is
securely attached to both the outlet and the Commander drive. Poor or loose connections
can result in loss of power and possible damage to the drive. Ensure that the ON/OFF
switch is turned to the ON position.
securely attached to both the outlet and the Commander drive. Poor or loose connections
can result in loss of power and possible damage to the drive. Ensure that the ON/OFF
switch is turned to the ON position.
If the Commander drive is connected to an outlet via an Undisrupted Power Supply
(battery Backup) or a surge protector, be sure that they provide the correct voltage and
they are all switched “ON” and receiving electricity.
(battery Backup) or a surge protector, be sure that they provide the correct voltage and
they are all switched “ON” and receiving electricity.
Please review the Manual’s installation procedure in reference to Formatting, Operating
Systems and Interfaces you are using to ensure they were properly followed.
Systems and Interfaces you are using to ensure they were properly followed.
Please check the cable connections as the cables must be properly and securely attached to
the computer and hard drive. Ensure that there is a firm connection. It is suggested that
the cables be detached and reattached, and that the computer be shut off for 20 seconds
and then restarted.
the computer and hard drive. Ensure that there is a firm connection. It is suggested that
the cables be detached and reattached, and that the computer be shut off for 20 seconds
and then restarted.
If a conflict with drivers or extensions exists, contact Rocstor for assistance; email tech
support at
support at
Problem: The FireWire ports would not mount (work) with Windows 2000
Solution:
You may require installing Windows 2000 Service pack 4. You may download the Service
Pack 4 update for free from the Microsoft website.
Pack 4 update for free from the Microsoft website.
Problem:
The Commander drive is not working fast enough
Solution:
You may have too many devices connected to your computer (in particular in case of
Laptops.) Disconnect some devices and observe if there is an improvement in performance.
Laptops.) Disconnect some devices and observe if there is an improvement in performance.