Deutsche Telekom Tiptel 1020 1081520 Manual Do Utilizador

Appendix 

29 

Appendix 

Service 

You have purchased a modern product of TIPTEL granting a continuous level of the 
highest quality. This is underlined by a certification according to DIN EN ISO 9001. 

If, however, problems occur or you have questions on operating the device, please 
contact your local dealer. 

Guarantee 

Please contact your local dealer or importer for details of guarantee for non EC 
countries. Within the European Community the following guarantee regulation ap-
plies: 

Your contact for services arising from guarantee obligations is the authorised dealer 
where you bought the device. 

TIPTEL will grant a guarantee of 2 years from the date of handover for the material 
and for the manufacturing of the telecommunications terminal unit. 

Initially, the purchaser shall have only the right of subsequent performance. Subse-
quent performance entails either repair or the supply of an alternative product. Ex-
changed devices or parts shall become the property of the authorised dealer. 

If the subsequent performance fails, the purchaser can either demand a reduction in 
the purchase price or withdraw from the contract. 

The purchaser shall notify the dealer immediately of any defects found. Proof of the 
guarantee entitlement shall be furnished by standard proof of purchase (receipt or 
invoice).  

The guarantee entitlement shall expire if the purchaser or an unauthorised third par-
ty interferes with the device. Damage caused by inappropriate handling, operation, 
storage or by force majeure or other external influences shall not be covered by the 
guarantee. 

The guarantee shall not cover any consumable material (e.g. batteries) or defects 
that only slightly impair the value or the usability of the device. Claims for damage 
caused by transport shall be asserted to the delivery company.