HP Enterprise Color MFP X585f B5L05ABGJ Manual Do Utilizador
Códigos do produto
B5L05ABGJ
Product guide | HP Officejet Enterprise Color MFP X585 series
26
Vertical white lines
(streaks)
Ragged or missing colors
in vertical bands from top
to bottom of page
(blocked nozzles)
Wrong colors or color
variation in bands from
top to bottom of page
(ink mixing)
White streaks (vertical for portrait prints, horizontal for landscape prints) can occur for a variety of reasons but can almost always be
corrected.
• Paper dust can block nozzles and create vertical white lines called streaks. The X585 series monitors nozzle health and cleans the
corrected.
• Paper dust can block nozzles and create vertical white lines called streaks. The X585 series monitors nozzle health and cleans the
print head accordingly. However, streaks may occur, especially if low quality paper is used.
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Use quality paper.
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From the control panel, touch Device Maintenance Calibration/Cleaning Printhead Cleaning and touch “Continue” to begin the
cleaning process. This normally takes about 15 minutes. The printer will produce a Print Quality Report. If streaks appear in any of
the color bars, continue with the troubleshooting steps presented on the control panel.
cleaning process. This normally takes about 15 minutes. The printer will produce a Print Quality Report. If streaks appear in any of
the color bars, continue with the troubleshooting steps presented on the control panel.
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Printing solid color patterns of cyan, magenta, yellow, or black may be needed in some cases to restore full nozzle health and
eliminate streaks. To get further assistance in print-quality troubleshooting, go to hp.com/support/ojcolorMFPX585 and select PQ
Troubleshooting Tools.
eliminate streaks. To get further assistance in print-quality troubleshooting, go to hp.com/support/ojcolorMFPX585 and select PQ
Troubleshooting Tools.
• Cold temperature: Ink will freeze. If the printer has been in a below freezing environment then it may need 24 to 48 hours to
completely acclimate after being brought into an operating environment (15 to 30 degrees Celsius, 59 to 86 degrees Fahrenheit).
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Allow at least 24 hours for the X585 series to acclimate to room temperature for initial setup if the device has been exposed to
temperatures below 5 degrees Celsius (41 degrees Fahrenheit).
temperatures below 5 degrees Celsius (41 degrees Fahrenheit).
• Dirty Power Off: The X585 series should always be powered off using the front panel power button located on the front lower left of
the unit. This ensures the print bar is properly capped and protected. If the power cord is pulled or power to the unit is lost, the print
bar may be uncapped and the ink in the nozzles could dry, creating streaks. The longer the unit is left in this condition, the more
difficult it is to recover.
bar may be uncapped and the ink in the nozzles could dry, creating streaks. The longer the unit is left in this condition, the more
difficult it is to recover.
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Never remove power from the X585 series without first powering off the device using the power button.
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Follow the same printhead cleaning instructions given above for streaking caused by paper dust.
• Transportation of unit: If the X585 series is transported to a new location, ink mixing across the nozzles may occur. This will result in
bands of colors being mixed from top to bottom of page.
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When transporting the X585 series after initial setup, power-off the unit correctly and carefully move it on a cart, keeping it in the
correct orientation. Turn the unit on and print a test page as soon as possible (from the control panel, go to Administration
Troubleshooting Print Quality Pages Print Quality Report Print). If it’s necessary to clean the print head, use the same
instructions given above for streaking caused by paper dust.
correct orientation. Turn the unit on and print a test page as soon as possible (from the control panel, go to Administration
Troubleshooting Print Quality Pages Print Quality Report Print). If it’s necessary to clean the print head, use the same
instructions given above for streaking caused by paper dust.
-
Printing solid color patterns of cyan, magenta, yellow, or black may be needed in some cases to restore clear ink mixing. To get
further assistance in print-quality troubleshooting, go to hp.com/support/ojcolorMFPX585 and select PQ Troubleshooting Tools.
further assistance in print-quality troubleshooting, go to hp.com/support/ojcolorMFPX585 and select PQ Troubleshooting Tools.
I want to print photos
Stunning results can be achieved when using the correct media.
• HP recommends HP Brochure Paper, Matte 180 g or HP Brochure Paper, Glossy 180 g for excellent results for letter sized photos or
• HP recommends HP Brochure Paper, Matte 180 g or HP Brochure Paper, Glossy 180 g for excellent results for letter sized photos or
graphics. These papers can be printed on both sides.
• HP also recommends HP Advanced Photo papers that come in a variety of photo sizes. These papers can only be printed on one side.
Multi-feeds
Sheets can occasionally stick to each other or be damaged such that two or more sheets are held together when picked. Most often these
pages will travel together through the printer and a blank page will be seen in the printed stack of pages.
• Discard dog-eared sheets or wrinkled sheets.
• Do not mix different paper types in the same tray.
• Load paper one half to one full ream at a time.
• Occasionally, a multi-pick will result in the second sheet shifting from the leading (top) sheet. In these cases a sensor will detect that
pages will travel together through the printer and a blank page will be seen in the printed stack of pages.
• Discard dog-eared sheets or wrinkled sheets.
• Do not mix different paper types in the same tray.
• Load paper one half to one full ream at a time.
• Occasionally, a multi-pick will result in the second sheet shifting from the leading (top) sheet. In these cases a sensor will detect that
the page is longer than expected and post a message to the control panel. If this occurs you can discard the blank sheet(s), check the
paper size loaded in the tray, and check that the length and width settings are adjusted correctly.
paper size loaded in the tray, and check that the length and width settings are adjusted correctly.
• Try removing the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack
of paper to the tray.
• Use only paper that meets HP specification for this product.
Paper jams
Paper jams occasionally occur. A high rate of paper jams could be due to several issues.
• Paper loaded in the tray is not “Typed” correctly. For example, if you load Cardstock paper into a tray, the control panel will prompt you
• Paper loaded in the tray is not “Typed” correctly. For example, if you load Cardstock paper into a tray, the control panel will prompt you
to pick the correct type from a list. You must select Cardstock or the device will think that a different paper, such as Plain, is loaded.
Since the device adjusts its picking method based on paper type, miss-pick jams may result when the wrong type is selected.
Since the device adjusts its picking method based on paper type, miss-pick jams may result when the wrong type is selected.
• Discard dog-eared sheets or wrinkled sheets.
• When jams do occur, follow the illustrated steps on the control panel to find and remove the jam.
• If a sheet has to be removed from tray 2, carefully remove the tray, grab the paper at both corners and gently pull to remove, being
• When jams do occur, follow the illustrated steps on the control panel to find and remove the jam.
• If a sheet has to be removed from tray 2, carefully remove the tray, grab the paper at both corners and gently pull to remove, being
careful not to tear the page.
Full ream of paper
doesn’t quite fit in tray
Occasionally you may not be able to fit a full ream of paper into tray 2 or tray 3. This could be due to variation in paper weights and can
occur more often in high humidity environments because the paper absorbs the moisture and expands slightly.
• When loading paper, make sure no pages are pushed toward you while closing the tray. These pages may get damaged and have to be
occur more often in high humidity environments because the paper absorbs the moisture and expands slightly.
• When loading paper, make sure no pages are pushed toward you while closing the tray. These pages may get damaged and have to be
discarded. Otherwise, simply set them aside and load them later, after printing a sufficient number of pages to make room in the tray.
By following the instructions in this media guide, you can enjoy high-speed, low-cost, high-quality results page after page with your HP Officejet
Enterprise Color MFP X585 series.
Enterprise Color MFP X585 series.