HP 1.4TB HH/HL ME PCIe WA 729307-B21#0D1 Manual Do Utilizador

QuickSpecs  

Service and Support 

 

 

c04123190 — DA – 14528  Worldwide — Version 4 — June 10, 2014 

Page 5

 

 

HP Technology Services  
HP Technology Services offers you technical consultants and support expertise to solve your most 

complex infrastructure problems. We help keep your business running, boost availability, and avoid 

downtime.  

Protect your business beyond warranty with HP Care Pack Services 
When you buy HP Options, it's also a good time to think about what level of service you may need. HP 

Care Pack services provide total technical support and expertise with committed response choices 

designed to meet your specific IT and business need. 

HP Foundation Care services deliver scalable reactive support-packages for HP industry-standard 

servers and software. You can choose the type and level of service that is most suitable for your 

business needs. If you are running business critical environments, HP offers Proactive Care. This 

service helps you deliver high levels of application availability through a single point of contact, 

proactive service management and advanced technical response. 

Here is the support service recommendation from the Foundation Care portfolio. For customized 

support service solution, HP can work with you to tailor a service solution for your unique support 

requirements using broader services portfolio of Foundation Care and Proactive Care. 

 

Recommended HP Care Pack Services for optimal satisfaction with your HP product 

3-Year HP 24x7 4 hour Response, Foundation Care 
HP Foundation Care 24x7 connects you to HP 24 hours a day, seven days a week for assistance on 

resolving issues – hardware onsite response within four hours and software call back within two hours 

after opening your case. Three years’ coverage recommended with HP Care Pack Service. 

http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en

 

HP Installation of ProLiant Add On Options Service  
This easy-to-buy, easy-to-use HP Care Pack service helps ensure that your new HP hardware or 

software is installed smoothly, efficiently, and with minimal disruption of your IT and business 

operations. 

 

 

HP Proactive Select Service  
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy 

Proactive Select Service Credits when you purchase your hardware and then use the credits over the 

next 12 months. 

http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN.pdf 

 

Additional HP Care Pack services for the HP PCIe Workload Accelerators can be found at:  

http://www.hp.com/go/cpc

 

 

Personalized online support portal with access to information, tools and experts to support HP 
business products. Submit support cases online, chat with HP experts, access support resources or 

collaborate with peers. Learn more 

http://www.hp.com/go/hpsc

  

HP's Support Center Mobile App

**

 allows you to resolve issues yourself or quickly connect to an agent