WHP Wireless DL360 Manual Do Utilizador

6.  Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, 

ESD wrist strap, and software utilities, necessary to troubleshoot the 
problem.  

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You must have the appropriate Health Drivers and Management Agents 
installed on the server.  

NOTE:  To verify the server configuration, connect to the System 
Management homepage and select Version Control Agent. The VCA 
gives you a list of names and versions of all installed HP drivers, 
Management Agents, and utilities, and whether they are up to date. 

− 

HP recommends you have access to the SmartStart CD for value-added 
software and drivers required during the troubleshooting process.  

− 

HP recommends you have access to the server documentation for server-
specific information. 

 

Before troubleshooting a server problem, collect the following information: 

• 

What events preceded the failure? After which steps does the problem occur? 

• 

What has been changed between the time the server was working and now? 

• 

Did you recently add or remove hardware or software? If so, did you 
remember to change the appropriate settings in the server setup utility, if 
necessary? 

• 

Has the server exhibited problem symptoms for a period of time? 

• 

If the problem occurs randomly, what is the duration or frequency? 

To answer these questions, the following information may be useful: 

• 

Run HP Insight Diagnostics (on page 

) and use the survey page to view the 

current configuration or to compare it to previous configurations. 

• 

Refer to your hardware and software records for information.