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Symantec Norton Internet Security 2005 NIS2005 Manual Do Utilizador

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Frequently asked questions
Troubleshoot virus and threat protection
52
To show the Auto-Protect icon in the Windows system 
tray
1
In the main window, click 
Options.
If a menu appears, click 
Norton AntiVirus.
2 In the Options window, under System, click 
Auto-
Protect.
3 Ensure that Show the Auto-Protect icon in the 
Windows system tray is checked.
How do I stop a virus that continues to infect my 
files after I have scanned and removed the virus?
A virus may continue to infect files for several reasons.
The virus might be in a program file with an unusual 
extension for which Norton AntiVirus is not configured 
to search. 
To reset Norton AntiVirus scanning options
1
In the main window, click 
Options.
If a menu appears, click 
Norton AntiVirus.
2 In the Options window, under System, click 
Manual 
Scan.
3 Under Which file types to scan for viruses, click 
Comprehensive file scanning.
4 Click 
Manual Scan > Bloodhound.
5 Ensure that Enable Bloodhound heuristics is checked, 
and then click 
Highest level of protection.
6 Click 
OK.
7 Scan all of the disks that you use and repair all 
infected files.
The source of the infection could be a floppy disk. Scan 
all of the floppy disks that you use to ensure that they are 
free of viruses.
The virus might be remaining in memory after you 
remove it from the boot record. It then reinfects your boot 
record. If the problem is a Trojan horse or worm that was 
transmitted over a shared network drive, you must 
disconnect from the network or password protect the 
drive to let Norton AntiVirus delete the problem.
NIS2005.book  Page 52  Sunday, August 1, 2004  3:24 PM