Samsung BD-F5100/ZA Manual Do Produto

Appendix

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be 

performed with the remote 

control.

•  Check the batteries in the remote control. They may need replacing.

•  Operate the remote control at a distance of no more than 20 feet from the 

player.

•  Remove batteries and hold down one or more buttons for several minutes 

to drain the microprocessor inside the remote control to reset it. Reinstall 

batteries and try to operate the remote control again.

Disc does not play.

•  Ensure that the disc is installed with the label side facing up.

•  Check the region number of the Blu-ray Disc/DVD.

Disc Menu does not appear.

•  Ensure that the disc has disc menus.

The prohibition message 

appears on the screen.

•  This message appears when an invalid button is pressed.

•  The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).

•  You’ve requested a title or chapter number or search time that is out of range.

Play mode differs from the 

Setup Menu selection.

•  Some of the functions selected in the Setup Menu may not work properly if 

the disc is not encoded with the corresponding function.

The screen ratio cannot be 

changed.

•  The Screen Ratio is fixed on your Blu-ray Disc/DVD.

•  This is not a problem with the player.

No audio.

•  Make sure you have selected the correct Digital Output in the Audio Options 

Menu.

The screen is blank.

•  If the HDMI output is set to a resolution your TV cannot support (for example, 

1080p), you may not see a picture on your TV.

•  Press the @ button (on front panel) for more than 5 seconds with no disc 

inside. All settings will revert to the factory settings.

•  When the factory default settings are restored, all stored user BD data is 

deleted.

PROBLEM

SOLUTION

Forgot password

•  Press the @ button (on front panel) for more than 5 seconds with no disc 

inside. All settings including the password will revert to the factory settings.  

Don’t use this unless absolutely necessary.

•  When the factory default settings are restored, all stored user BD data is 

deleted.

The picture is noisy or 

distorted

•  Make sure that the disc is not dirty or scratched.

•  Clean the disc.

No HDMI output.

•  Check the connection between the TV and the HDMI jack of the player.

•  Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI input 

resolutions.

Abnormal HDMI output 

screen.

•  If random noise appears on the screen, it means that TV does not support 

HDCP (High-bandwidth Digital Content Protection).

If you experience other 

problems.

•  Go to the contents and find the section of the user manual that contains the 

explanations regarding the current problem, and follow the procedure once 

again.

•  If the problem still cannot be solved, please contact your nearest Samsung 

authorized service center.

DLNA function

I can see folders shared 

through DLNA, but I cannot 

see the files.

•  DLNAs shows only files corresponding to the Image, Music, and Movie 

categories. Files that do not correspond to these categories are not displayed.

Video is played intermittently. •  Check if the network is stable. 

•  Check if the network cable is properly connected and if the network is 

overloaded. 

DLNA connection between 

Player and PC is unstable.

•  The IP address under the same subnetwork should be unique. If they are not, 

IP interference can cause this phenomenon. 

•  Check if you have a firewall enabled. 

If so, disable the firewall function.