Pertech 5300 Manual Do Utilizador

- Solution : Verify that the COM port is set up to match the attached printer.  .

- Verify that the printer is connected and powered on.

- Cancel the document. 

Windows may have assigned the 53xx printer to some other port than the one chosen during the install. Select a dif-

ferent “USB00x Virtual Printer Port”.  To do this, go to 53xx Printer Properties and select the Ports tab. If the printer 

is on and connected, but the 53xx icon displayed in the Printers and Faxes dialog box is grayed out, right click on the 

53xx icon and check “Use Printer Off Line”.  Try sending the print job again.  You may have to repeat this process 

if several “USB00x Virtual Printer Ports” are displayed under the Ports tab until you find the correct port.  Always 

remember to cancel the documents that fail to print. 

Verify that the NULL MODEM cable is connected to the port selected by the printer driver. Verify that the baud rate, 

parity, data and stop bits match. If the printer is on and connected, but the 53xx icon displayed in the Printers and 

Faxes dialog box is grayed out, right click on the 53xx icon and check “Use Printer Off Line”. Try sending the print 

job again.   Always remember to cancel the documents that fail to print.

Verify that a printer driver is not using the same COM port.  Open “control panel, printers” or “printers and faxes” in 

Windows and select the properties (right click on the printer icon) for each installed printer.  Select the “ports” tab.  If 

the current checked port for any installed printer matches the COM port that is being used with the configuration util-

ity, you will need to select another port for the printer driver.  This only needs to be done while the configuration utility 

is being used.  After the printer is configured, set the printer driver port back to the correct COM port

If using Windows 98 SR2, you may need to contact Pertech Resources for Microsoft’s USBPRINT.SYS driver.  Win-

dows ME, 2000 and XP already include this driver.

If you have a Printer Driver for Windows 2000/XP installed using a virtual USB printer port, you may have to tempo-

rarily re-assign the Printer Driver to a “File” port before using the configuration utility.   Go to “Printers and Faxes”, 

right click on the printer, select “Properties”, select the “Ports” tab, make a note of which USB port is checked, then 

check the “File” port.  After using the configuration utility, remember to switch the port back to the USB port that it 

was assigned to.

Make sure the outlet has power and the power cord is plugged into the back of the printer. Check the power brick for a 

green LED (Impact Printers 537X). 

Check to see that the interface cable is connected to the back of the terminal/ PC, and to the back of the printer. 

Impact printers (537X) replace the ribbon cartridge. See Chapter 2 Operating the Printer. 

Call 1-800-800-6614 to order new Ribbon Cartridges.