Novell ZENworks Endpoint Security Management 3.5 Manual Do Utilizador
ZENworks® ESM 3.5
Administrator’s Manual
75
To create a diagnostics package, perform the following steps:
Step 1: Right-click on the ZSC icon and select About. The About screen will display (see Figure
46).
Figure 46 : ZENworks Security Client About Screen
Step 2: Click Diagnostics. The Diagnostics window will display (see Figure 47).
Figure 47 : ZENworks Security Client Diagnostics Screen
Step 3: Select the items to be included in the package (all are checked by default).
Step 4: Click Create Package to generate the package.
Step 5: The generated package (ESSDiagnostics_YYYYMMDD_HHMMSS.zip.enc) will be
available on the desktop. This encrypted zip file can now be sent to Technical Support.
Remove Temporary Files
This setting, ONLY available when password override is active in the policy, can be unchecked to
keep each package component type in a temporary directory. This setting should only be
unchecked when a Novell Professional Services representative is present on-site and wishes to
keep each package component type in a temporary directory. This setting should only be
unchecked when a Novell Professional Services representative is present on-site and wishes to