Cisco Systems 1.4 Manual Do Utilizador

Click Test to validate the configuration.

Note that while the Personal Assistant server and the TTS server are not required to be in the same 
domain, the test cannot display configuration information if they are in different domains.

You can use Personal Assistant as an automated attendant to provide callers who are not 
Personal Assistant users with the ability to dial users by name. This allows callers to contact users 
without knowing their extensions, and without involving a live operator.

When someone calls the automated attendant number, Personal Assistant plays a welcome prompt you 
supply, and then presents the caller with the dial-by-name speech interface, including spoken Help. This 
is the same interface your regular Personal Assistant users can use, but it does not include any features 
other than dial-by-name.

If a caller enters a number on the keypad, Personal Assistant verifies that a user is associated with the 
number in the corporate directory before transferring the caller. Callers to the automated attendant can 
reach only those phone numbers that are associated with a person in the corporate directory.

If you support multiple locales, you can set up the automated attendant so that callers can select the 
language they are most comfortable with. Personal Assistant initially plays the prompt associated with 
your default locale. Your prompt should direct callers to press 8 if they want to change languages. You 
might want to include multiple languages in your default locale prompt to assist callers who do not know 
your default language. For example, if your default locale is American English, but you are supporting 
Canadian French callers, your English prompt might include a short statement in French instructing the 
French speaker to press 8 and select French.

Create a route point for the automated attendant in Cisco CallManager. This is the phone number people 
will use to connect to the automated attendant.

Record a welcome prompt for the automated attendant. The file must be a WAV file in CCITT Mu-Law 
format (G.711 Mu-Law). You can use any recording software that will save a file in this format. 
Personal Assistant does not include a recorder.

In the Personal Assistant Administration, select System > AA Prompt.

Enter the path of the prompt file you created in 

, or browse to the location to which you saved the 

file, and click Update.

Note that if you support multiple locales, you can have separate prompts for each locale. For each locale, 
enter the applicable prompt file path, and click Update.

To verify that the correct prompt file is loaded, click the locale. To restore the default prompt, click 
Restore. (The Restore button is not displayed when the default prompt is used.)

Select Servers  >  Server Configuration, and from the left-hand column list of servers, select the 
Personal Assistant server that you want to manage the automated attendant. (Alternatively, configure a 
new Personal Assistant server for the automated attendant to use.)

In the AA Route Address field, enter the route point that you created in